Salesforce Business Analyst Jobs

At Omniskope, our mission is to accelerate digital transformation, keeping people at the forefront of what we do and doing it well by doing good. Our people are our employees, our customers, and the communities around us.

We are a growing company headquartered in Saint Louis, Missouri, USA, with teams across the USA. We’ve partnered with industry leaders Salesforce and Oracle to enhance our customer business experiences. Our expert services have made us a trusted technology partner to industry leaders across the United States.

Our Values

• Customer Success & Excellence.
• Collaborate & Communicate
• Be a Multiplier
• Own & Inspire
• Foster Equality
• Empathic & People-First
• Have fun
• Never stop learning

Learn more about Omniskope at https://www.omniskope.com/

Job Summary:

We are seeking an experienced Mid-Level Salesforce Business Analyst to join our team and play a crucial role in shaping the success of our clients' Salesforce implementations. The ideal candidate will have a deep understanding of Salesforce processes, a proven track record of translating business requirements into technical solutions, and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Conduct thorough testing of Salesforce solutions to ensure accuracy, performance, and adherence to business requirements.
• Translate complex business needs into clear and actionable technical requirements for developers, administrators, and other stakeholders.
• Identify opportunities for process improvement and recommend solutions to enhance system performance and user experience.
• Create detailed project documentation, including functional specifications, data mapping, and process flow diagrams.
• Collaborate closely with developers, administrators, project managers, and other team members to ensure successful project delivery.
• Design and configure Salesforce solutions, including custom objects, workflows, validation rules, process builder, and other declarative tools.
• Assist in the development and execution of training programs to ensure end-users are proficient in utilizing Salesforce effectively.
• Stay current with Salesforce updates, best practices, and industry trends to provide informed recommendations to clients.
• Leverage your understanding of Sales Cloud and Service Cloud features to develop and execute comprehensive testing strategies, ensuring solutions meet client requirements and expectations.
• Collaborate with clients to gather, analyze, and document business requirements related to Salesforce implementations, enhancements, and integrations.

Requirements:

• Strong understanding of Salesforce capabilities, configuration options, and limitations.
• Hands-on experience with Salesforce customization, including custom objects, fields, workflows, validation rules, and process builder.
• Experience in conducting system testing, user acceptance testing (UAT), and training end-users.
• Demonstrated ability to work effectively in cross-functional teams and manage multiple projects simultaneously.
• In-depth understanding of Sales Cloud and Service Cloud functionalities, including lead and opportunity management, case management, knowledge bases, and reporting.
• Excellent analytical, problem-solving, and communication skills, with the ability to translate technical concepts to non-technical stakeholders.
• Familiarity with agile methodologies and project management concepts.
• Proficiency in gathering and documenting business requirements, process flows, and use cases.
• Strong attention to detail and commitment to delivering high-quality work.
• Must be a US Citizen
• Minimum of 3-5 years of experience as a Salesforce Business Analyst.

Preferred Certifications:

• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Administrator
• Salesforce Certified Service Cloud Consultant

Omniskope Inc is an Equal Employment Opportunity employer. This organization participates in E-Verify and conducts pre-employment criminal history background checks. Omniskope Inc is committed to employing a diverse workforce.