Salesforce Business Analyst -Fsl

At Omniskope, our mission is to accelerate digital transformation, keeping people at the forefront of what we do and doing it well by doing good. Our people are our employees, our customers, and the communities around us.

We are a growing company headquartered in Saint Louis, Missouri, USA, with teams across the USA. We’ve partnered with industry leaders Salesforce and Oracle to enhance our customer business experiences. Our expert services have made us a trusted technology partner to industry leaders across the United States.

Our Values

• Never stop learning
• Empathic & People-First
• Collaborate & Communicate
• Customer Success & Excellence.
• Have fun
• Be a Multiplier
• Own & Inspire
• Foster Equality

Learn more about Omniskope at https://www.omniskope.com/

Job Summary:

We are looking for a skilled Salesforce Business Analyst with expertise in Field Service Lightning (FSL) to join our team. As a Salesforce Business Analyst, you will play a critical role in analyzing business requirements, gathering user needs, and implementing Salesforce solutions with a specific focus on Field Service Lightning. Your primary responsibility will be to optimize field service operations by leveraging the capabilities of Salesforce CRM and FSL. This role requires a strong understanding of field service processes, FSL best practices, and proficiency in Salesforce CRM.

Responsibilities:

• Create and maintain comprehensive documentation, including functional specifications, process flows, and user guides.
• Collaborate with developers and system administrators to ensure seamless integration and data flow between Salesforce CRM, Field Service Lightning, and other business systems.
• Stay updated with the latest features and enhancements in Field Service Lightning and provide recommendations for process improvements.
• Support the field service teams in maximizing the effectiveness of Field Service Lightning through ongoing enhancements and process optimizations.
• Troubleshoot and resolve issues related to Field Service Lightning functionality, working closely with technical teams as necessary.
• Analyze existing field service processes and identify areas for improvement, specifically related to Field Service Lightning functionality.
• Collaborate with cross-functional teams to ensure data accuracy, data integrity, and data quality in Salesforce CRM and Field Service Lightning.
• Collaborate with stakeholders, including field service teams, operations, and IT, to understand business requirements and gather user needs for field service operations.
• Configure and customize Salesforce CRM and Field Service Lightning to meet business needs, including setting up service territories, managing work orders, scheduling and dispatching resources, and optimizing field service processes.
• Conduct user acceptance testing (UAT) and provide support during user training and adoption of Field Service Lightning.

Requirements:

• In-depth knowledge of Salesforce CRM and Field Service Lightning functionalities.
• Must be a US Citizen
• Proficiency in configuring and customizing Field Service Lightning, including service territories, resource management, and work order management.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into scalable Field Service Lightning solutions.
• Strong communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong understanding of field service operations, including work orders, scheduling, dispatching, and mobile workforce management.
• Familiarity with data integration and data migration concepts in Salesforce.
• Proven experience as a Salesforce Business Analyst with a focus on Field Service Lightning implementation.

Preferred Certifications:

• Salesforce Certified Field Service Consultant
• Salesforce Certified Administrator

Omniskope Inc is an Equal Employment Opportunity employer. This organization participates in E-Verify and conducts pre-employment criminal history background checks. Omniskope Inc is committed to employing a diverse workforce.