Sales & Client Relations Lead

Who We Are
Barre3 is a fitness company with a revolutionary vision: to redefine what success in fitness means. Profiled for disrupting the industry in major media outlets such as How I Built This, Fast Company, Forbes, and Time, we have flipped the focus of fitness from attaining an imagined ideal driven by societal standards to being balanced in body and empowered from within—a radical shift that helps people create healthy relationships with their bodies and minds.
The foundation of our company—and the key to achieving our vision—is the barre3 class, a full-body balanced workout combining strength conditioning, cardio, and mindfulness. Taught in our 160+ studios across the U.S. and Canada and on our online platform, which has a streaming-subscriber base in 98+ countries, our class reaches hundreds of thousands of people. Launched just over 11 years ago, barre3 has already become one of the largest franchisors in the industry and has grown into a matrix organization with distinct and thriving units, including franchise, digital, retail, and retreat experience.
The Opportunity
The Sales & Client Relations Lead provides an elevated focus on client experience, conversion, sales journey and models such for other staff. The Sales & Client Relations Lead will assist the Studio Manager and Studio Director in day-to-day tasks that meet the guidelines set forth in the Policy and Procedure Manual for studio maintenance and operations. This is a part-time role that will report directly to the Studio Manager and Studio Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES other duties as assigned;

• Demonstrates enlightened hospitality to all visitors and members, with a heightened focus on products and services that best fit clients needs.
• High level focus on sales by selling and upselling product offerings, classes, and retail to potential clients and existing members.
• Daily attention to studio sales KPI’s including revenue, attendance + conversion
• Completes the above duties and responsibilities with a strong client focused presence during shifts.

Key Job Duties

• Works a minimum of 20 hours per week, to include evenings and weekends.
• Works together as a team with Studio Director, Studio Manager, Instructor Mentor, and entire West Village team to ensure that the day to day operations run smoothly.
• Upsell and convert new and current clients to auto-renew/membership by utilizing the barre3 sales process + assigned follow up
• Works peak shifts as designated by Studio Manager to engage with highest saturation of clients.
• Builds strong client relations with barre3 clients by creating a warm and supportive environment.
• Maintains a clean, sanitary, and organized studio atmosphere at all times.
• Ensure that all new clients receive a new client tour and that they have booked their follow up visits on the current new client intro offer.
• Assists in new client follow up via CRM system, email, personalized outreach, client referrals etc.
• Supports Front Desk training of new staff and visiting franchise owners on an as-needed basis.
• Works off site for events as needed.
• Utilize the barre3 sale process to identify sales and non-sales opportunities for each class and educate the instructor on the client roster.

BIPOC, People of color, People from working-class backgrounds, women, and LGBTQIA+ are encouraged to apply. We believe that these communities and identities must be centered in the work we do.
Barre3 is committed to the full inclusion of all qualified individuals. As part of this commitment, barre3 will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Shelly Fender at [email protected].
Requirements

• Experience using Google Docs, Slack, client outreach tools such as LoyalSnap, Campaign Monitor or Flodesk preferred
• Alignment with barre3 Core Values: Stronger Together, Practice Authenticity, Give Generously, Love of Learning, Make it Happen
• Prior experience with booking platform MindBody preferred
• Excellent organizational and time-management skills
• Customer-service experience
• Strong written and verbal communication skills

Benefits
WHAT YOU GET

• Telehealth benefits
• 40% off barre3 retail products, 20% off non-branded retail products
• Mission-driven and values-oriented company
• Free unlimited access to barre3 online and barre3 West Village studio classes (complimentary membership for you and 1 additional person)
• A casual office environment where everyone is welcome and respected to come as you are
• Competitive compensation

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Community is at the core of barre3, and we believe that a culture of well-being can only thrive when we collectively embrace diversity and inclusion across all races, genders, gender identities, sexual orientations, ages, cultures, religions, abilities, bodies, socio-economic statuses, and experiences. We acknowledge there is more we can do to create an environment in which all people are seen, all voices are valued, and all individuals are treated with compassion, respect, and dignity. We commit to do the work.