Ecommece Client Partner Jobs

Fairing brings speed & scale to survey data for thousands of Ecommerce brands. If you’ve ever purchased anything off an Instagram feed or podcast ad, you have probably seen a Fairing survey.

Our mission is to operationalize direct-from-consumer data. We believe that brands — not third parties — should own their relationships with their customers, and we're building the tools to nurture those relationships. Our roadmap is bolstered by an active, collaborative client base, and validated by our support network of top-tier investors and advisors.

We're seeking an energetic, highly motivated, resourceful, and curious Customer Success Manager to join our dynamic team. If you thrive on creating impact, are passionate about the customer journey, and have experience managing customer relationships, we'd love to hear from you.

• Deliver our solutions in a timely and successful manner, adjusting to customer needs and objectives.
• Bonus points for SQL or front-end HTML/CSS experience
• Track account metrics, proactively identify trends, and translate them into actionable plans.
• Create a customer success playbook for additional hires internally, and have an opportunity to inform the broader industry on making the most of EnquireLabs data
• Act as the primary point of contact for customers, cultivating a strong and rewarding relationship through each interaction.
• Communicate effectively the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Articulate customer use cases and UX issues to Fairing’s product team
• Inform product documentation and process automation opportunities (i.e., help us understand how we can minimize or simplify client inquiry:resolution)
• Embrace a deep understanding of customer outcomes through ongoing collection and analysis of data and feedback, using this to inform onboarding and retention strategies.

• A curious and resourceful mindset, eager to learn and quick to solve problems.
• The drive to understand and measure impact, with the ability to transform insights into actions.
• Excellent listening, negotiation, and presentation skills.
• 0-5 years of e-commerce experience.
• Experience using customer success software like Intercom and CRM tools like Hubspot is preferred.
• Excellent critical thinking, problem-solving, and decision-making skills.
• Basic knowledge of front-end HTML or willingness to learn.

• Grow with us – take on new challenges, develop professionally and personally, and contribute significantly to our mission
• Small team = ownership, and ownership = growth
• Build a versatile skill set that will open up your career paths in the booming DTC and Ecommerce spaces
• Enjoy a competitive compensation, unlimited PTO, benefits package, and 401k.