Client Partner Jobs

Company Description

Come and join our team at Jellyfish. We’ve got an exciting opportunity for a Client Partner to support our growing creative and content practice in the USA.

We’re passionate about giving talent a platform to perform, where everyone can shape and grow their own career in the way that works for them.

At Jellyfish, our people are our biggest asset. The experiences and unique insights each individual brings to Jellyfish are what create the culture we are so proud of, and this culture is seen at every one of our offices around the globe as we continue to build one of the world's fastest-growing teams of digital experts.

We work with some of the biggest brands on the planet, and as Google’s key global partner, we provide the right technology, strategy, and training while fostering strong relationships.

Our four values:

• Be Accountable: do you believe in taking ownership of your work and want to work with a team that empowers each other to achieve their best?
• Be Positive: do you attempt to see the best in everyday situations and use challenges as learning experiences?
• Be Passionate: do you enjoy what you do and want to work with a team that encourages your growth?
• Be the Solution: do you enjoy finding unique solutions with a problem-solving team?

If you answered yes to the above and want to be part of our dynamic team, we’d love for you to join us on our journey as One Jellyfish.

The ideal candidate will be a proven Client Partner with experience leading and influencing broad teams, while overseeing the strategic development of your client portfolio, ensuring the team strives to deliver with excellence on behalf of your clients at all times.

Your portfolio will be focused mainly in Creative Social, Editorial, Site, and CRM Content and Shoot Production, delivering across beauty and entertainment clients. Beauty experience is a must.

We are looking for someone with a strong background in client management for creative production who can be a true partner to our clients, leading our internal teams in identifying client challenges, interpreting those briefs, and turning them into best-in-class agency solutions.

The candidate’s day-to-day role will focus on the US region, but they will be expected to collaborate and regularly communicate with global stakeholders to bring to life our One Jellyfish approach.

The role will be hybrid (40% in office / 60% remote) in New York, NY (USA).

Key Responsibilities:

• Advocate, drive adoption of and support execution of CM practices across client teams as well as offering solutions to the Client Management team to improve the overall effectiveness and/or efficiency of the practice.
• As a Client Partner, you will be responsible for the strategic leadership of your portfolio, ensuring you and the team strive for excellence on behalf of your clients at all times.
• You will be responsible for actively leading one or more of the most complex and/or strategically important client(s) accounts at Jellyfish. You will collaborate with others to create exceptional client relationships.
• Seen by a client as the lead voice on an account, you will act as a trusted advisor, actively working with C-level members of your accounts, unlocking the potential for growth within the client organization.
• As client lead, you will manage client commercial targets. Lead and facilitate the growth of portfolio clients' net revenue.
• Work alongside other senior leaders within the organization to drive the One Jellyfish proposition and creative community culture across the region.
• You will contribute to the success of Jellyfish through the leadership of your portfolio by setting best-in-class standards in client satisfaction and retention, plus service expansion across your portfolio. You will lead by example and mentor others.
• You will help drive excellence for our clients, ensuring best-in-class delivery.
• You will be able to work with the most senior levels of both Client and Jellyfish leadership to develop best-in-class strategy, resulting in a significant positive impact to client business outcomes. Connecting with other departments/industry/global leads to developing innovative approaches to solving the trickiest of client business problems.

Strategic Project Initiatives:

• Maintains accurate account, contact, and opportunity data in Salesforce.
• Collaborates with the Growth team and contributes to the new business approach to prospective clients.
• Advocates, drives adoption of, and supports execution of Client Management best practices across client teams as well as offering solutions to the Client Management team to improve the overall effectiveness and/or efficiency of the practice.
• Manages client commercial targets. Maintains robust commercial insights for the Hub and ensures accurate revenue and pipeline forecasts for the Hub at all times.
• Develops and shares client success stories and case studies for use internally and externally.
• Effectively delegates to others and provides support to help develop and grow the career of others in the team.
• Leads Jellyfish efforts in the development and growth of our external partnerships (eg Google, Facebook, Salesforce, Amazon, etc).
• Connects with other departments/industry/global leads to develop innovative approaches to solving the trickiest of client business problems.

Qualifications

Requirements:

• Able to work well under pressure and in a fast-paced environment
• BA in communications, journalism, content marketing, or equivalent work experience
• Ability to think big and develop long term client and agency plans
• Someone with 15+ years experience in client management at an agency, publication or brand
• Agency experience a must
• Ability to prioritize and effectively delegate and manage multiple jobs simultaneously
• Keen attention to detail
• Knowledge of Google Suite
• Excellent problem solving skills
• Exceptional communication skills - oral and written. Excellent presentation skills and experience sharing new ideas with clients
• At least 5-7 years management/team leadership experience
• Variety of client vertical experience - though entertainment (streaming, gaming) is preferred
• Someone passionate about social media audiences, who is able to speak ‘meme’ and understands internet language and behavior
• At least 5-7 years experience in creative and production workstreams
• At least 5-7 years experience in beauty
• Entrepreneurial attitude, someone who is eager to lean in
• Social media subject matter expertise, from platform knowledge to development and successful execution of social media retainers and campaigns

Additional Information

• Medical, Dental, and Health Benefits
• Employee Assistance Program - Counseling
• Training and Development
• Flexible Working
• Annual Bonus

The salary banding for this role is between 179,000 - 200,000 USD annually.

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer: Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form here.

Equal Opportunity Employer: Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form here.

• Life Assurance
• Flexible working
• Annual Bonus
• Employee Assistance Programme - Counseling
• Training and Development