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Retail Sales Specialist- Burbank
Company | REI |
Address | Burbank, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-27 |
Posted at | 9 months ago |
What's Cool About This Job
- Promotes the sale of REI goods and services and engages in the steps of REI’s Sales and Service Training.
- Gives customers product, membership and service information including but not limited to the REI Mastercard program.
- Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
- Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.
- Identifies, research, and resolve customer issues.
- Helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.
- Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
- Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
- Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
- Processes purchases, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.
- Extra duties as assigned
- Uses business understanding, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
- Participates and collaborates with others on one's own team and across REI for the achievement of business goals.
- Works smart by setting effective work goals, establishing priorities, and produces quality work.
- Acts on opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
- Flexible in one's viewpoints and positions to support the direction taken by others at REI.
- Consolidates information from various sources including feedback from others to reach sound choices.
- Considers the ultimate impact of choices and actions on internal and external customers.
- Knowledgeable of outdoor activities in assigned department.
- Builds rapport with all kinds of people within and outside the organization.
- Previous retail store experience (preferred)
- Effective communication skills.
- Availability to work a flexible schedule based on business needs, including evenings and weekends.
- Uses resources to meet deadlines, keeps others informed of work, plans and progress toward goals.
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