Retail Sales Associate / Customer Service

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses.

Responsibilities And Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Weekend/evening availability
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Being the first and final face of hospitality, whether on the phone or in the studio
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications And Skills

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• Driven to create the best work environment for the employees and the best experiences for the client.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications

Studio Specific Benefits

• Flexible Spending Account
• 401k
• A complimentary monthly massage at the studio
• Bonuses based on monthly conversion numbers

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.