Remote Support Engineer I (Sat-Wed, 9A-6P Est)

Coretelligent’s remote support engineers utilize strong customer service skills to provide remote technical support to our dynamic client base. The remote support team handles inbound and schedule work for end users of all skill levels. Providing break-fix and end user educational support for Workstations, Office & GSuite, Standard and Line of Business Applications, Peripherals and Hardware, Connectivity, Stability, as well as accessories such as Printers, Hotspots, Mobiles, Tablets, and Phones.

• Receives and responds to inbound incident request from Clients, and Internal & External users
• Familiar with standard concepts, practices, and procedures within a support environment
• Role requires a certain degree of creativity and latitude in the troubleshooting process
• Performs a variety of technical tasks to complete requested work or remediate incidents
• Provides regular and timely updates to all parties (internal and external) on incident statuses
• Maintains detailed documentation, notes, and steps pending or completed on all support tickets
• Receive and respond to internal incident escalation, to provide consultation on next steps or further assistance to the user
• Works under general supervision
• Reforms triaging and troubleshooting of incident volume to resolve incidents
• Performs routine tasks to maintain computer equipment and their peripherals

• 2+ years of related work experience

• Excellent communication skills, both written and verbal
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Must be customer focused and able/willing to provide “white glove” service
• Ability to follow and adhere to a defined process

• 401k: 4% Match when you invest in your future with our 401K
• Health, Dental, & Vision: We care about your well-being so we contribute to the cost of your health benefits on your first day of employment. Coretelligent covers 75% of health and dental. Cross Blue Shield Health Insurance
• Flexible Spending Account (FSA): Use pretax dollars for any health care needs

• Disability Insurance: Company paid! Offering Long-term and Short-term disability to provide a portion of your income during times you cannot work
• Life Insurance: Provided to you at no cost, with coverage up to 1x your Annual Salary
• Paid Parental Leave: We encourage you to care for your little one!
• Health Reimbursement Account (HRA): We cover the employee and family on HMO and PPO plans
• Health Savings Account (HSA): Triple Tax Advantage account! Use pretax dollars, tax-free payments, tax-free interest on investment earnings

• Paid Time Off: Generous PTO and Sick Pay
• Holiday Pay: 11 Paid Holidays

• Happy Birthday, take the day off and celebrate another journey around the sun!
• Monthly Rewards in the company store

• Learning and Development: We are dedicated to your professional development. We contribute for you to invest in your continued education.
• Health & Wellness Perks: Work-life balance and your well-being are important to us. To contribute to your mental & physical well-being we offer you 100% company-paid Health Advocacy as part of our Employee Assistance Plan (EAP).
• Community & Social Events: Coretelligent is a community, and we value in-person collaborative, fun events together!
• Flexible working life and $100 standup desk allowance: Work-life balance is important. Whether you want to work from home or come to our office in Needham, Massachusetts the choice is yours. To help you get comfortable working from home we’ll assist you in setting yourself up for success!

• As Coretelligent is a remote company hiring candidates around the world, our perks and benefits packages may adjust based on your location.