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Engineering Support Technician Ii (Remote)

Company

Cable ONE

Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-07-24
Posted at 11 months ago
Job Description
:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
This position is part of the IP Operations team which is responsible for supporting residential and business customers network infrastructure, as well as the company’s internal routing and switching network. In this role, you will be responsible for break-fix, escalations from other teams, and ticket requests.
We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT)
What you will do to contribute to the company's success
Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.
  • Participates in the deployment and integration of new equipment and applications to support Cable One Network Infrastructure.
  • Provides direction and support to field and local office personnel in trouble escalations.
  • Works with other departments, teams, and vendors to research and resolve first-tier issues regarding internet product and all Networking components.
  • Performs on-call duties as assigned
  • This position has the expectation and responsibility to take on other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.
  • Participate in the 24/7/365 reachability of IP Operations team
  • Receives, researches, and provides resolution or escalation of tickets and e-mail-based support requests.
  • Monitors, maintains, and upgrades internet circuits and production backbone infrastructure.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
Qualifications
  • Must be a self-starter with sound problem solving and troubleshooting skills.
  • Experience with Remedy/ServiceNow would be plus
  • Excellent computer skills including Microsoft Excel and Microsoft Access.
  • Must be flexible and a team player.
  • Associate degree from a two-year college or technical school preferred or one-year related experience and/or training; or equivalent combination of education and experience.
  • CCNA/JNCIS or equivalent routing & switching certification, and/or optical certification required.
  • Multi Services Operator (MSO) / Cable Operator experience preferred
  • Associate degree from a two-year college or technical school preferred.
  • Excellent analytical and troubleshooting skills.
Core Competencies
  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
  • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
  • Committed: Values each and every customer, while working hard to keep their business and support our communities.
  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
  • Life insurance (self, spouse, children)
  • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection
  • Paid time off (vacation, holiday, and personal/sick days)
  • Medical, dental, and vision plans – start when you start!
Additional Perks
  • Up to seventy-five dollars a month towards cable and internet services (in select areas)
  • Remote access to select premium channels
  • Advancement opportunities
  • Collaborative work environment
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Tuition reimbursement (up to $5,250 on 1st year)
We’re an Award-Winning Organization!
  • 2023 Newsweek's “America's Greatest Workplaces for Women”
  • Forbes’ “America’s Best Midsized Employers” 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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