Pc Support Technician I

Provides user support to County employees for computer hardware, software and peripherals in an assigned department; identifies and resolves problems to restore service to user in a timely and efficient manner; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules. Troubleshoots end-user problems; responds to requests for assistance and resolves problems regarding hardware, software, network connectivity, etc.; escalates problem to vendors or other personnel as appropriate; ensures continual operations of hardware and software; and utilizes diagnostic tools and other resources as appropriate. Installs and maintains personal computer hardware, software, and peripherals; ensures availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per agency standards; and completes installations and conversions in timely manner and with minimal disruption to customer. Reviews and analyzes computer hardware and software; evaluates existing hardware and software; identifies deficiencies and modification and upgrade needs; tests patches and upgrades; consults with department staff regarding hardware and software function and needs; evaluates new software and hardware; and makes recommendations regarding purchases. Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate; performs other related duties as required. Associate degree in Information Technology, Computer Science, or related field required; supplemented by one year of experience in providing technical support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid South Carolina Driver's License.

Code : 1118-1

Type : INTERNAL & EXTERNAL

Location : INFORMATION SYSTEMS

Posting Start : 04/24/2023

Posting End : 04/28/2023

Salary: $22.62