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Remote Customer Service Representative
| Company | Whirlpool Corporation |
| Address | , Knoxville, 37922, Tn |
| Employment type | FULL_TIME |
| Salary | $16 an hour |
| Expires | 2023-07-01 |
| Posted at | 11 months ago |
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, Yummly and InSinkErator. In 2022, the company reported approximately $20 billion in annual sales, 61,000 employees and 56 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
Virtual Customer Service Representative
Whirlpool is the world’s leading kitchen and laundry appliance company and markets
Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names in more
than 170 countries around the world.
This role in summary
At Whirlpool and within our Consumer Services organization there are many opportunities for
career growth and advancement. As a Customer Service Representative, you may support
our trade partners, consumers, and/or internal process partners via phone, chat, email, or
other technology for our Whirlpool Consumer Services organization. These interactions range
from scheduling service appointments to placing orders and scheduling deliveries. Whirlpool
Consumer Services support our customers from 8 am-6 pm EST Monday through Friday. This
position is completely remote/work from home.
Your responsibilities will include
- Managing and maintaining customer information databases while providing product
inquiries on the first call.
- Contribute to customer satisfaction through the resolution of customer service
- Facilitate policy adjustments and product exchange requests, and when necessary
- Sales for extended service plans
- Ability to manage multiple tasks and computer systems.
- Provide assistance to Team Advisors on special projects as assigned.
- Customer Service both internal and external
- Inbound contacts via multiple channels - phone, email, chat.
Whirlpool Corporation Global Headquarters
2000 N. M63
Benton Harbor, MI 49022
269-923-5000
Minimum requirements
- Ability to provide an in‐home office environment that is ergonomic, comfortable,
- High School Diploma/GED
- Must be able to work full time/40-hour schedule
- Ability to provide a quiet environment during work hours with no distractions.
- Cable or DSL internet service must be available in your area with a 12+ Mbps
is not acceptable. A wired ethernet cable connection is required.
- At least 1 year of customer service experience in a virtual environment or equal
- Must be able to provide office equipment other than the PC (desk, chair, lighting)
- Must be able to work shifts between 8 am-8 pm Monday to Friday
Preferred skills and experiences
- Ability to type at least 35 error-free words per minute while interacting with
- Ability to troubleshoot issues and find appropriate resolutions while maintaining
- Experience with computer setup and overall computer literacy
- Virtual environment experience a plus
- Previous virtual call center experience or applicable retail customer service
- Associates or Bachelors Degree preferred
- Intermediate computer skills and ability to navigate through multiple systems
- Intermediate computer skills and comfortability working with contact center
- Experience working in a fast-paced environment while managing multiple computer
- Critical thought and experience in problem identification and creative problem
What is in it for you?
- The opportunity to work full-time from the comfort of your home
- Professional growth and advancement opportunities
- Competitive compensation at $16.00 an hour
- Appliance discounts and other employee perks
- Medical, Dental, and Vision Insurance
- 401(k) Investments Program
- Opportunities for sales commission
What is Next?
Thanks for taking the first step in starting your career with Whirlpool, we look forward to
reviewing your application. We have multiple steps in our process. If you are selected to
move forward, you will be contacted via email and asked to complete an online skills
assessment.
Benefits are an essential part of your total compensation for the work you do every day.
Whether you’re single, in a growing family, or nearing retirement, Whirlpool offers a variety
of comprehensive and competitive benefit programs to meet your needs. This includes
maternal & paternal leave which helps ensure your financial security today and in the years
ahead because we know feeling financially secure during your working years and through
retirement is important.
We love creating opportunities for others by connecting people from widely diverse
backgrounds, perspectives, and geographies. So, being inclusive and diverse isn’t just
something we strive for, it is who we are, and part of what we do each and every single day.
We want to ensure that as an employee, you feel Whirlpool is a place where, no matter who
you are, you feel safe, and included, and that you have the opportunity to bring your best
self to work whether you are located at the corporate headquarters or working from your
home office.
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