Remote Customer Service Collections

Position Summary:

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. The Collector I ensures receivables are collected while maintaining strong customer relations.

Duties and Responsibilities:

• Other duties, as assigned
• Respond to customer questions, resolve issues, and utilize the dispute management system to log
• Determine appropriate account number to post unidentified payments
• Initiate outbound calls to correct credit card payment errors
• Answer and resolve general billing questions or issues
• Meet pre-determined departmental standards for productivity and quality measures
• Participate on internal quality/continuous improvement teams on a rotational basis
• Distribute service or other related issues that are causing payment to be withheld
• Assist and direct customer to appropriate area within ADT if issue is not within the scope of Account Services
• Interface with SSO on billing service related issues

Education/Certification:

• High school diploma or equivalent.

Experience:

• Zero (0) to Two (2) years of Collections experience.

Skills:

• PC experience and/or ability to learn basic functions
• Strong communication skills and ability to multitask
• Basic typing, math, and problem-solving skills

Pay and Benefits Disclosure:

The pay range for this role is $14.35 - $17.10 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.