Remote Collections Specialist Jobs

Position Summary:

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.

Duties and Responsibilities:

• Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role.
• Ability to clearly explain billing charges and answer any questions related to billing.
• Maintain appropriate attendance and adherence goals.
• Resolve inbound and outbound calls by using multiple applications and screens.
• Ask probing questions to overcome objections by utilizing negotiation skills.
• Meet minimal standards/goals monthly.
• Ability to negotiate and obtain payments today or postdate within 7 days.
• Meet all compliance and QA standards.
• Flexibility with special projects which may require overtime.
• Respond to general billing inquiries to review and resolve account issues.

Education/Certification:

• High school diploma or equivalent.

Experience:

• Multi-screen navigation
• Inbound/Outbound call center experience
• Minimum of two (2) years in first-party collections

Skills:

• Strong communication and verbal skills
• PC experience and/or ability to learn basic functions.
• Basic typing, math, and problem-solving skills
• Ability to multitask with multiple computer programs.

Pay and Benefits Disclosure:

The pay range for this role is $14.35 - $17.10 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.