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Related keywords
- Collections Representative
- Call Center Collections Representative
- Collections and Escalation Representative
- Field Collections Representative
- Healthcare Collections Representative
- Remote Healthcare Collections Representative
- Credit Collections Representative
- Remote Collections Representative
- Medical Collections Representative
- Customer Collections Representative
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Collections Representative Jobs
Company | GM Financial |
Address | , Charlotte, 28280, Nc |
Employment type | FULL_TIME |
Salary | $20 an hour |
Expires | 2023-07-23 |
Posted at | 1 year ago |
Overview:
**Projected start date for this opening is mid June**
If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.
What We Offer:
Training hours: 8am-5pm for 4 weeks in office. Office is located in Huntersville, NC.
Schedule: 3 shifts 8am-5pm and 2 shifts 11am-8pm Monday-Friday and 1 rotational Saturday a month. 3 days in office per week.Responsibilities:
Job Summary
Job Duties
Knowledge:
We’re not just looking to fill open positions – we’re looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact.
Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. So, the simplest message is to serve your customers the way you want to be served as a customer while resolving delinqquent account.
**Projected start date for this opening is mid June**
If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.
What We Offer:
- A culture of learning: Training and career development offered at every level. Plus, educational reimbursement for full-time employees.
- Competitive Salary of $20/hour and bonus incentive
- Family First Discount: Access to discounted prices on GM vehicles, accessories and more.
- Day one benefits: Access to health, dental and vision benefits on your first day
- Quarterly Volunteer Opportunities
- 12 weeks paid parental leave
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Fun Environment
- Company Match for 401K contribution
- Casual Dress Code
- Onsite Cafeteria
Training hours: 8am-5pm for 4 weeks in office. Office is located in Huntersville, NC.
Schedule: 3 shifts 8am-5pm and 2 shifts 11am-8pm Monday-Friday and 1 rotational Saturday a month. 3 days in office per week.
Collections Representative
Job Summary
TheCollections Representative is responsible for making outbound calls and taking inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.
Job Duties
- Ensure actions are in compliance with company policies and laws
- Initiate contact with customers, authorized third parties and vendors to resolve accounts
- Perform other duties as assigned
- Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
- Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
- Utilize collection tools appropriately
- Conform with all company policies and procedures
- Execute day-to-day strategies and actively contribute to center performance objectives
- Maximize productive time by utilizing effective time management skills
- Accurately and efficiently document collections and servicing activity in the appropriate system of record
Qualifications
Knowledge:
- Knowledge of effective customer service techniques
- Basic knowledge of the Automobile Industry
- Knowledge of GM Financials core business functions, policies and procedures
- Knowledge of Microsoft Office applications
- Basic knowledge of state and federal laws (e.g., repossession and bankruptcy)
- Understanding of the Fair Debt Collection Practices Act (FDCPA)
Skills
- Commit to continuous improvement of business, customer and employee environments
- Ability to negotiate effectively and apply effective questioning and listening skills
- Good verbal and written communication skills
- Ability to maintain effective working relationships and interact collaboratively with internal and external customers
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
- Detail oriented with accurate data entry skills
- Ability to handle multiple tasks and deadlines
- Ability to maintain confidentiality
Education
- High School Diploma or equivalent required
Experience
- 0-2 years previous experience in collections or finance; experience performing general office duties preferred
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