Collections Specialist - Fully Remote

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

Pro Mach is seeking a Collections Specialist to join our Accounting team to provide support in collections within the Financial Shared Services Organization. In this role, you will be fully remote, supporting our customers.

Are you passionate about this work?

• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Communicate with customers via calls and/or emails to collect on past due invoices.
• Enlist the efforts of the Division Controller, Sales Team and Management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with the Division Controller and Division Management regarding the status of customer accounts on a timely basis.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Accountable for reducing delinquency for assigned customer accounts.
• Establish and maintain effective and cooperative working relationships with the Division, Customers, and AR Team.
• Responsible for monitoring and maintaining Customer calls, account adjustments, and small balance write-offs.

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Does this sound like you?

• Two or Four-year degree in Accounting or related work experiences
• Excellent written and verbal communication skills
• Accounts Receivable knowledge/experience a plus
• Prior collections and billing experience preferred
• Ability to prioritize and manage multiple responsibilities
• Strong attention to detail, goal oriented and results driven
• Excellent customer service and relationship management skills
• 7+ years’ experience in collections; experience handling multiple regions and/or divisions preferred
• Intermediate experience in ERP and/or Accounting software programs
• Good organizational skills, self-motivated, requires minimal supervision
• Knowledge and experience working with App Tableau
• Intermediate experience in Excel; spreadsheets, pivot tables and import/export files
• Work collaboratively with team members and internal/external customers

Pro Mach, Inc.

We were named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

Not only that, but we have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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