Remote Call Center Agent - Georgia

SERVICES RESERVATION AGENT:

If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a Services Reservation Agent. In our Service Reservations Center, you’ll find a casual call center atmosphere, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations and grooming appointments for their loved ones.

WHAT YOU’LL DO:

While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:

• Ensure that all additional service opportunities are presented to the pet parent in a confident manner including "why" the service would be beneficial to the pet's experience.
• Demonstrate effective problem solving and customer relation skills.
• Provide feedback to supervisors on processes and customer interactions as necessary.
• Answer incoming phone calls from pet parents, assist with scheduling appointments, and answer all questions about our services.
• Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
• Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.

YOUR SKILLS AND EXPERIENCE:

We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:

• High school diploma or a combination of education and experience
• Demonstrate regular attendance and adherence to call center schedule
• Demonstrated success in providing exceptional customer service on the phone and via email
• Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
• Strong computer skills and the ability to use multiple systems at the same time, while answering calls
• Strong grammar and communication skills
• Fluent English required; English and Spanish would be beneficial

WHY YOU’LL LOVE IT HERE:

PetSmart offers outstanding benefits in a fun and rewarding workplace including:

• Excellent training and growth opportunities
• Volunteer events with PetSmart Charities
• This is a fully remote position, so you can enjoy the company of your pets while you work!
• Medical, dental, and vision for full-time associates. Variety of other benefits available for both full-time and part-time associates.
• Competitive hourly pay rate, ample opportunity for advancement through our step increase program, and a monthly bonus opportunity!
• Paid time off for both full-time and part-time associates.