Registrar Of Conferences And Events

The opportunity to succeed in school and in life, regardless of circumstances at birth, is a core American value. For the past six decades, the Head Start community has embraced the challenge of delivering on that value and changing life trajectories for the nation’s most vulnerable children and families. A strong and sustainable future for Head Start will mean the success of generations of children who may otherwise struggle throughout their lives. Their future success rests on the knowledge, commitment, and collaboration of families, programs, researchers, and policymakers.

NHSA is a unique organization looking to grow intentionally and to find the right person for the right opportunity on our team. If you are looking to be part of an organization that is static, where things are predictable, and challenges are hard to come by, you should not work with us. If you are interested in being a responsible contributor while flexing your curiosities and creativity, keep reading.

The Conference Registrar requires a collaborative professional who is customer service focused, tech-savvy, highly organized, a critical thinker with an attention to detail, communicates well and can work with relative autonomy while balancing multiple priorities. Communication and accuracy will be key in this role as well as providing a delightful experience to our members and every one that reaches NHSA. This person is not afraid to pick up the phone, is driven by supporting our attendees and getting them the answers they need to help them make the most value of their conference experience, and is indefatigable in working with their colleagues to serve our members. They most definitely pay attention to how we are serving our attendees and will be hungry to learn more about Head Start, NHSA, and looking to grow.

• Provide post-meeting support: unpack meeting supplies, update conference inventory and order supplies.
• Provides essential administrative and analytical support for conferences.
• Other relevant duties as assigned.
• Creates customized registration and financial reports.
• Assists with the online registration process. Tasks include assisting in the initial testing of the online registration forms; monitoring and ensuring accuracy and integrity of all registration data; managing attendee communications, invoicing and; processing payments, refunds, cancellations, and substitutions and following up with outstanding payments.
• Works collaboratively with the IT, Finance, and Membership Departments to support the Customer Relationship Management (CRM) process and ensure that the data is accurate and up-to-date for event registration rate incentives.
• Travels to four conferences per year, two in Washington, D.C., and two out of state to assist in managing on-site conference registration desk
• Provide administrative support to prepare for conferences and meetings, including organizing name badges, preparing signage, collating and stuffing folders, and packing and shipping supplies to meetings
• Interfaces (email, phone, help desk tickets) with Head Start programs and their staff at all levels from the chief executive of the agency, mid-management, and teachers in response to questions regarding conferences.

REQUIREMENTS

• Strong attention to detail, superior organizational skills, and computer literacy.
• Associate or Bachelor’s degree preferred, supplemented with one to two years of related experience.
• Exceptional interpersonal skills and ability to be comfortable and assertive working with large and small groups.
• Ability to travel up to 10% of the year.
• Ability to lift up to 50 pounds.
• Must be able to work independently and proactively while being a dependable team player.
• Curiosity and continuous learning.
• Task-oriented with an ability to identify and manage competing priorities.
• Aptitude and interest in learning new technology solutions, including but not limited to an association event management system; experience with Cvent is a plus.
• Demonstrated ability to act professionally in person and via email with senior and executive-level individuals and elected officials.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, PowerPoint, and Excel as well as Google Office suite applications.
• Demonstrated passion for Head Start’s commitment to ensuring every vulnerable child has the opportunity to succeed.
• Good judgment, flexibility, and problem-solving skills.
• Demonstrates initiative and enjoys creating process efficiencies.
• Takes pride in delivering delightful customer service and is sensitive and tactful in dealing with a variety of personalities.
• Excellent organizational skills, including the ability to handle and prioritize multiple tasks and meet deadlines.
• Ability to multitask and work both in teams as well as individually.

These are a plus, but not required:

• Interest in event management and hospitality.
• Bilingual in English and Spanish.

NHSA is a nonprofit organization committed to the belief that every child, regardless of circumstances at birth, has the ability to succeed in life. NHSA is the voice for more than 1 million children, 275,000 staff, and over 1,600 Head Start grantees in the United States. Since 1974, NHSA has worked diligently for policy changes that ensure all at-risk children have access to the Head Start model of support for the whole child, the family, and the community.

OUR MISSION AND VISION

NHSA’s vision is for Head Start to lead—to be the untiring voice that will not be quiet until every vulnerable child is served with the Head Start model of support for the whole child, the family, and the community—and to advocate—to work diligently for policy and institutional changes that ensure all vulnerable children and families have what they need to succeed. NHSA’s mission is to coalesce, inspire, and support the Head Start field as a leader in early childhood development and education.

OUR CORE VALUES

NHSA is proud of our inclusive, collaborative, and professional culture. We value and reward teamwork, initiative, creativity, and intellectual and professional growth. We seek those qualities when considering people to join our team.

• Curiosity: NHSA values those who are curious and hungry for knowledge. Reflecting Head Start’s 55 years of commitment to continuous improvement, our staff is committed to personal and professional growth, understanding, and commitment to our mission.
• Collaboration: NHSA works in teams—we share ideas, brainstorm endlessly, and constantly seek innovative ideas that advance NHSA’s and Head Start’s missions.
• Vision: NHSA values colleagues who see and seize opportunities, take risks, learn from failure, and bring a relentless passion for our mission.
• Mindfulness: NHSA has an organization-wide commitment to strive for excellence; we set clear objectives, achieve ambitious goals, ensure accountability for results, and focus on our impact.
• Creativity: NHSA team members use data to form original insights. We find ways to incorporate innovative ideas and approaches that exist in the rich and vital Head Start community.

THE PROCESS

Please submit your cover letter and résumé in one PDF document to [email protected] with the Conference Registrar in the subject line.

NHSA IS AN EQUAL-OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration without regard to race, color, national origin, marital status, religion, gender, age, disability, sexual orientation, gender identity or expression, personal appearance, family responsibilities, political affiliation, or enrollment in a college, university, technical school, or adult education.