Registered Nurse / Clinical Phone Support Specialist - Novasyte

Qualified Registered Nurses will be responsible for providing phone support during non-business hours to patients/ healthcare personal on medical device product. The medical device product being support is a pain management product. This Clinical Phone Support Specialist role allows you to utilize your RN experience in a way that does not involve patient care. Depending on your current schedule, this type of role can work in conjunction with your current position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.
This role is a remote position that will require access to internet and availably to work non-business hours.
Responsibilities:

• Be liaison on additional support required between end users and representatives from medical device manufacturer.
• Utilize CRM Software to log inbound calls and notes
• Answer calls from patient/Healthcare personnel to answer questions pertaining to medical device products.
• Be available during non-business hours (5:00pm-8:00am CST)

Benefits:
In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to:

• Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities
• Be at the forefront of cutting edge medical device technology
• Access to continuing education via Novasyte Learning Center
• Gain professional growth and exposure to medical device industry

Job Requirements:

• Active and Unrestricted Registered Nurse license
• Clinical experience of at least 3-5 years
• Leadership experience is a plus
• Experience working with Pain Management products
• Strong communication skills both verbal and written
• Experience in the medical device industry (education or customer support) is a plus