Referral Specialist Jobs

DO YOU HAVE A PASSION FOR SERVICE AND HELPING OTHERS?

Family Circle of Care strives for excellent service and a commitment beyond all others to provide support to a wide range of patients regardless of their ability to pay through our network of six community-based healthcare clinics located in Tyler, Jacksonville, and Athens. Here at FCC, we are passionate about the service we provide to both our patients and employees.

FCC currently has an excellent opportunity for a Referral Specialist to join our team. Please see the job highlights below:

SUMMARY:

Performs clerical and operator duties of a confidential nature. Works independently receiving incoming/outgoing referrals from physicians’ offices, hospitals, and consumers through telephone, fax, and personal contact. Routes referrals to appropriate facility/staff for processing. Effectively communicates with providers, staff and visitors.

JOB DUTIES AND RESPONSIBILITIES:

Answering telephone calls from referral sources including physicians’ offices, hospitals, and patients, and collecting patient referral information sent by fax from referral sources.

Initiating outbound calls to physicians’ offices, hospital staff, or patients to obtain necessary information not included with the original referral request, and verifying any questionable data.

Maintaining referral records in an accessible, organized method to assure continuous work flow in the department. Assisting nursing staff with duties as needed.

Participates in CPI program. Maintains compliance, is knowledgeable, and utilizes the guidelines of all state and federal laws and regulations as they pertain to the position including, but not limited to; Health Insurance Portability Accountability Act (HIPAA), Scope of Practice, Accreditation Standards, Occupational Safety and Health Administration (OSHA), Bureau of Primary Health Care/ Health Resources and Services Administration (BPHC/HRSA), National Committee for Quality Assurance/Patient Centered Medical Home (NCQA-PCMH), Centers for Medicare and Medicaid Services (CMS), Clinical Laboratory Improvement Amendment (CLIA), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and other HRSA related regulatory functions and/or agencies that Family Circle of Care participates in.

Demonstrates ability to adjust to a varying workload and organize workload to maximize use of time without decrease in patient quality of care.

Participates in team huddles to promote clear communication amongst care team and providers.

Recording patient referral information in an established format, and forwarding the referral information to the appropriate clinic or to the admissions coordinators for processing.

Provides excellent customer service by utilizing good communication skills and technical knowledge to ensure that Family Circle of Care coordination of care and departmental objectives are maintained.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Diversity - Shows respect and sensitivity for cultural differences.

Ethics - Treats people with respect; inspires the trust of others; works with integrity and principles; upholds organizational values.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

EDUCATION/EXPERIENCE/OTHER:

• High school diploma or equivalent
• Knowledge of medical terminology preferred
• Willingness to learn and grow
• Effective written and verbal communication skills
• World-class patient-service focus
• Commitment to our mission

Systems/Software Requirements include:

• Ability to use web browsers and office equipment (fax and scanner)
• Electronic Medical Record experience, preferred. EPIC experience preferred.

Certificates, Licenses, Registrations

• LVN or related healthcare license preferred, but not required. No required certificates, licenses or registrations.

Travel and Schedule

• Willing and able to travel to clinic sites in Tyler, Athens, and Jacksonville, as needed
• Willing and able to work a flexible schedule, as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to airborne particles, infectious disease, biohazardous waste, blood, and bodily fluids. Employee is required to follow all established blood born pathogen and hand washing procedures. The noise level in the work environment is moderate.

DID WE MENTION BENEFITS?

Family Circle of Care offers a generous benefits package, such as:

Employer Paid Medical, Dental, Vision, Life Insurance, Short and Long Term Disability

Retirement - 403(b) With Up To 5% Employer Match and Service Based Employer Contribution Plan (SBEC)

PTO and 8 Paid Holidays

Tuition Reimbursement

And Much More!

Family Circle of Care is committed to complying fully with all federal, state and local laws prohibiting discrimination and harassment on the basis of race, color, marital status, religion, sex (including pregnancy, sexual orientation or gender identify), national origin, ancestry, physical or mental handicap or disability, age (over 40), protected veteran status, genetic information (including family medical history), or any other protected status.