Referral Coordinator I (Hybrid)

The Health Services Referral Coordinator will provide referral management support within the Navigation Center call center via inbound and outbound calls to patients. The Health Services Referral Coordinator will perform a wide range of administrative duties including referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, referral process education to patients, verification of medical information, and communication with referral sources and other tasks assigned.

This position is considered Hybrid, which means individuals will work at least 50% of their hours on site in the Navigation Center.

Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):

Knowledge/Skills/Abilities:

Knowledge of:

• Administrative and clerical procedures and systems such as word processing and database systems, filing and records.

management systems, and other office procedures and terminology.

• Knowledge of referral management, appointment scheduling, and insurance verification procedures.

Skill In:

• Ensuring a positive patient experience through professional interaction with patients and proper phone greeting

etiquette.

• Knowing how to find information and identify essential information required to perform job functions.
• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Strong attention to detail and accuracy.
• Working with Microsoft suite, with a strong emphasis on Excel.

Ability to:

• Ability to be flexible and positive in a continuously changing environment.
• Maintain attention to detail related to successful performance of job duties.
• Maintain strict confidentiality of personal health information (PHI).
• Develop and maintain positive and professional working relationships with colleagues.
• Efficiently shift back and forth between two or more activities or source of information.
• Succeed by using various tools, technology, and systems, including but not limited to computers, spreadsheets, word processing, patient records systems, EMR systems and other healthcare delivery platforms.
• Work effectively with individuals from diverse backgrounds.

MINIMUM EDUCATION: High School Diploma or equivalent

PREFERRED EDUCATION: Successful completion of Medical Assistant Certification program

MINIMUM EXPERIENCE: 3 years of experience in the healthcare field or medical office.

PREFERRED EXPERIENCE: Bilingual English & Spanish preferred