Behavioral Health Specialist Jobs

The Job/What You’ll Do:

• Applicants must live within two hours of Tempe, Arizona or Tucson, Arizona.

The Behavioral Health Specialist is responsible for receiving, responding to, and triaging SDOH, crisis, and healthcare requests. Screens and triages incoming requests, complete assessments and interventions, ensures safety, coordinates care, and documents interactions in an electronic health record (EHR). Promotes and maintains an organizational culture focused on Solari’s core values. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, and service excellence.

Responsibilities:

• Provide health education and community resources based on the intervention provided.
• Effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
• Participate in required training, supervision, meetings, and clinical oversight; demonstrates enhanced knowledge and skill over tenure at Solari for new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, mental health and diagnostics, community resources, effective communication, active listening, speech analytics, contact center industry standards, and recovery and resiliency practices.
• Adhere to call center policy and procedures,
• Utilize knowledge of healthcare industry standards and clinical assessment and intervention skills resulting in crisis or contact resolution.
• Respond to incoming contacts and requests for urgent SDOH issues, crisis, and healthcare services across all contracts within the scope of employee work; complete outbound calls as needed using compassion and efficiency.
• Other duties as assigned
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice.
• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Screen and triage incoming high acuity results resulting in safety and crisis resolution, effectivity apply real-time troubleshooting and problem solving to guide SDOH crisis interventions based on risk level

Knowledge, Skills, Abilities:

• Acts professionally and maintains appropriate boundaries with clients and staff.
• Critical thinking and effective decision-making for managing high-acuity SDOH crisis requests and decision-making skills that facilitate safety and crisis resolution;
• Ability to work in a fast-paced/changing environment.
• Reports to work, meetings, training, and job-related activities prepared and as scheduled.
• Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice; this includes knowledge of Medicaid managed care, behavioral health, crisis assessment and intervention, suicide intervention, recovery concepts, and community resources.
• Adjusts effectively to new processes.
• Demonstrates knowledge of the Medicaid behavioral health adult and children’s systems in states where Solari has crisis contracts (e.g. Arizona); Demonstrates; concurrent management of multiple tasks and deadlines.
• Plans effectively,
• Consistently demonstrates compassion and meets people with compassion; Effort and knowing that every interaction deserves my best effort; and Ownership,
• Builds and maintains collaborative relationships.
• Demonstrates clear/concise/logical verbal and written business communication.
• Ability to function effectively on a large, diverse team.

Education & Experience:

• Minimum GED/High School diploma and four years of full-time behavioral health work experience required
  • Or comparable combination of education/experience and/or training will be considered equivalent to the education (Master’s Degree and no related job experience, Bachelor’s Degree+ 1 year behavioral health experience / Associate degree + 2 years BH experience)
• Experience with high-risk, high-acuity cases or people in SHOD crisis.
• Behavioral health professional required,
• Contact Center experience, preferred
• Or comparable combination of education/experience and/or training will be considered equivalent to the education (Master’s Degree and no related job experience, Bachelor’s Degree+ 1 year behavioral health experience / Associate degree + 2 years BH experience)

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving Maricopa County and Northern Arizona. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

What’s In It For You?

• Beautifully Updated and Modern Workspace
• Support the communities where we live and work
• Comprehensive Benefit Package*
• Paid Company Holidays*
• Generous Paid Time Off*
• Flexible Work Schedules*
• Tuition Reimbursement*
• Fitness Center On-Site
• Employee Driven Social Engagement Activities
• Multiple 401(k) Retirement Plans with Generous Company Match

Work Location: Hybrid Remote.

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected into your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed)

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.