Remote Referral Management Admissions Counselor

Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.

Supervision: Admission Director

Essential Functions:

• Able to effectively serve and work with patients, families, referral sources, community resources as well as departmental and facility co-workers and management team.
• Receives all referral/inquiry calls and responds to requests for transfer and assessment in a timely manner.
• Communicates with sensitivity to growth, development, and cultural issues.
• Ensures accurate information is provided to referral sources as requested.
• Actively supports the mission, philosophy, and goals of the hospital.
• Comply with all Administrative, Clinical, and Human Resources policies and procedures.

• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
• Working knowledge of Involuntary and Voluntary process and procedure
• Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
• Collaborate with Business Development team regarding any referral source related needs.
• Knowledgeable and complies with all EMTALA regulations
• Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.

Customers Served

Patients, Medical staff, allied health professionals, other hospital department staff and external individuals requesting information.

Education: Licensed RN preferred; Master’s Degree in a Behavioral Health related field (QMHP)

Experience: 1-3 years of experience preferred in psychiatric health care.

Licensure/Certification: For RN’s, Licensure as a Registered Nurse in state of Georgia