Receptionist/Hospitality Expert Jobs

Ignite your passion for hospitality as a dynamic, luxury Workplace Concierge

Are you ready to unleash your vibrant personality and take the world of hospitality by storm? Prepare to embark on an extraordinary adventure with Forrest Solutions, where we're seeking exceptional individuals like you to join our team as a Workplace Concierge. If you thrive on creating unforgettable moments, delivering unparalleled service, and being the ultimate symbol of luxury in a prestigious financial services organization, then hold on tight because this opportunity is about to skyrocket your career!

Shift: 8:00am- 5:00pm or 9:00am- 6:00pm; Monday- Friday

Responsibilities:

• Collaborate with the Security team to register and welcome visitors and guests, ensuring a warm and professional experience.
• Maintain accurate records in the database for reporting and future reference.
• Be present throughout the space, assisting clients and promptly addressing their needs.
• Facilitate clear and effective communication with various departments including Conference Services, Catering, and Audio Visual.
• Act as the primary point of contact for employee requests, addressing them promptly and providing effective solutions.
• Ensure an ample supply of office and conference room essentials, restocking as needed.
• Professionally handle incoming calls, providing exceptional customer service and directing callers to the appropriate contacts.
• Oversee the timely cleaning and resetting of conference rooms after each event, maintaining a clean and welcoming environment.
• Efficiently handle a high-volume email inbox, promptly responding to requests from multiple office locations.
• Run end-of-day reports to summarize daily activities and assist with data analysis.
• Utilize the Service Now intake system to manage ticket requests, ensuring timely and effective resolutions.
• Conduct thorough checks of conference room setups before meetings or events, adhering to service level agreements.
• Create memorable experiences for clients and end users, ensuring their satisfaction and exceeding their expectations.
• Finalize planning details with clients and communicate them to relevant departments, ensuring seamless coordination.
• Provide assistance with any other reasonable requests to contribute to a smooth and productive work environment.
• Manage conference room reservations, setups, and maintenance with meticulous attention to detail.

Requirements:

• Strong multitasking and time management skills to handle various responsibilities and meet deadlines effectively.
• Maintain a polished appearance and adhere to grooming standards suitable for a professional corporate environment.
• Ability to work well in a team environment, fostering a positive atmosphere and supporting colleagues.
• Possess a positive and professional demeanor, delivering top-notch hospitality services to clients and colleagues.
• Preferred college degree or equivalent educational background.
• Flexibility to support potential overtime when necessary, ensuring seamless operations during extended hours (7am-7pm).
• Proficiency in Outlook and calendar scheduling for efficient appointment management.
• Excellent written and oral communication skills, demonstrating clear and concise interactions.
• Minimum of 3 years of prior administrative/hospitality experience, showcasing your expertise in a corporate setting.

Join our exceptional team at Forrest Solutions and contribute to creating an inviting and productive corporate environment. Apply today and embark on a rewarding career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.