Hospitality Manager Jobs

Job Details

Job Location

Chelsea Piers Fitness-Brooklyn - Brooklyn, NY

Salary Range

$60,000.00 - $65,000.00 Salary

Description

The Opportunity:

Since opening in 1996, the mission of Chelsea Piers Fitness has never changed: transform lives by delivering exceptional sports and fitness experiences that promote a healthier, happier and more active lifestyle. Chelsea Piers has proven its commitment to world-class fitness with its 130,000 square foot flagship club in Chelsea and two and-alone clubs in Brooklyn.

Our clubs feature study-quality fitness programming, comprehensive personal training, indoor swimming pools, recreational and competitive sports clubs, communal work and social spaces, artisanal food offerings and a year-round calendar of social and cultural events that reflect the ethos of the neighborhoods they serve. We focus on creating spaces that both inspire a sense of belonging and connection + foster growth in the individual through dedication and joy.

This is an excellent opportunity to be a key person at the ground level of an ambitious, high-end fitness business. Our goal is to deliver consistently safe, positive and engaging member experiences.

General Responsibilities

• Lead the Hospitality Team and ensure that they are operating at the Chelsea Piers Fitness standards of excellence
• Maintain a positive attitude and take initiative
• Provide high level customer service and hospitality to members
• Act as the On-Site Merchandise Coordinator
• Uphold high-level visibility and engagement with club members
• Own the Kids Clubhouse, including: recruiting, managing, scheduling and programming
• Maintain Chelsea Piers Fitness product and brand knowledge

Hospitality Management Responsibilities

• Assist with Sales, Marketing, Personal Training and Group Fitness initiatives
• Coordinate staffing schedules
• Manage either the opening or closing of the entire fitness club.
• Manage the Hospitality Team to ensure that they are delivering the highest standard of customer service
• Facilitate and lead Hospitality Associate cross training to ensure all team members understand hospitality and fitness concierge duties including renewing personal training packages and checking in classes.
• Complete bi-weekly payroll
• Serve as a visible and active goodwill ambassador with prospective members
• Manage the recruitment, onboarding, and coaching process for the Hospitality Team
• Monitor visitor access and maintain security awareness.

Merchandise Responsibilities

• Take full ownership of all stock rooms, ensuring that they are organized & well-maintained.
• Facilitate the proper use of the Inventory Management System by staff.
• Work in conjunction with management to ensure Inventory Management System is operating efficiently

Qualifications

Qualifications:

• Proficiency in Microsoft Office
• Strong communication skills, both verbal and written
• Self-motivated with an entrepreneurial spirit who can run projects independently. Creative problem-solver and ability to flourish in a fast-paced work environment
• College BA or BS degree preferred
• Minimum 1-3 years of professional experience
• Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
• Ability to adapt to change and a willingness to improve and evolve
• High-energy, personable and passion for fitness with a team-first mentality
• Must be able to lift up to 30 to 45 pounds and stand at the front desk for the duration of a shift