Quality Assurance Analyst Iii

Overview
Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Quality Assurance Analyst III. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.
Responsibilities

• Provide insight to Quality Assurance leadership that identifies root cause issues while performing root cause analysis through daily tasks
• Under the oversight of Quality Assurance leadership, act as lead for assigned projects as needed
• Attend meetings and project plan sessions with the Quality Assurance leadership team and Quality Assurance Business Analyst
• Research issues and questions leveraging all tools available, including reaching out to law firms, county offices, and vendors to obtain necessary information for resolution
• Act as a point of contact for external resources
• Establish on-going, productive relationships within the department and across other business lines
• Track, resolve, and ensure appropriate actions are taken to log findings in the appropriate system of record, notating a detailed explanation of the issue and resolution; correctly route results for reporting purposes
• Meet individual and departmental productivity and quality goals/metrics
• Conduct routine monitoring of operational business lines that focuses on exceeding client and customer satisfaction
• Act as direct backup to the Quality Assurance Business Analyst
• Daily communication with lines of business to coordinate efforts and identify areas of opportunity
• Escalate critical issues to leadership and follow through to resolution
• Handle issues and escalations in the absence of the Quality Assurance Manager
• Other duties as assigned
• Serve as designated point of contact to provide peers/coworkers with research information as needed
• Intake and update internal tracking systems

Qualifications

• Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization
• Analytical and mathematical ability sufficient to identify potential issues
• 4-7 years of experience in quality assurance, specifically within mortgage servicing
• Ability to work in a high-volume and time-sensitive environment
• Ability to work collaboratively with peers in a team environment to attain common goals
• Ability to adapt to frequently changing processes and procedures
• Experience in root cause analytics
• Ability to multitask, prioritize work assignments, work independently with minimal direction, and effectively meet deadlines
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• High School Diploma or equivalent required
• Responsive and open to changes in processes and the ability to receive and provide clear direction
• Ability to use Microsoft Office applications
• Knowledge of Black Knight products, including but not limited to MSP and LoanSphere preferred
• Ability to manage time and priorities wisely
• Familiarity with state/federal laws and regulations applicable to the servicing of mortgage loans
• Ability to maintain strict confidentiality

Who We Are
About us …
LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Essential Functions
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching Others How To Do Something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS
Sitting up to 90% of time
Walking and standing up to 10% of time
Occasional lifting, stooping, kneeling, crouching, and reaching.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.