Provider Utilization Coordinator Sr

Are you experienced in the Medical Industry looking to use your talents to make a difference?

QTC seeks Provider Utilization Coordinators to work with our Medical Providers to build schedules, manage appointments, and collaborate on all operational aspects to support QTC's line of business directives.

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

This role is remote but needs to be commutable to San Antonio, TX.

In this rewarding role, you will:

• Constantly evaluates the utilization of dedicated IPA providers
• Ability to effectively utilize reports and tools to communicate IPA provider schedules to the providers and to communicate and escalate information and trends to VAO
• Prevention of gaps and overbooking in provider’s electronic schedules
• Ability to prioritize operations and provider’s requests when and if necessary
• Ability to coordinate with regional utilization manager (RUM) on IPA utilization issues
• Proactively communicate issues/concerns with IPA provider schedules proactively to VAO leadership teams as necessary
• Consistent and effective communication with IPA providers and operations
• Effective management of electronic confirmation systems (i.e. eMessenger, Pega communicator, ACD) in order to minimize no show rates
• Responsible for building and adjusting provider’s schedules
• Efficiently utilizes electronic tools and workflows in order to manage resources such as: ECW, UCM, eProcess and other tools as necessary
• Any other duties as assigned
• Time slot capitalization which includes communication with operations scheduling staff

We are looking for candidates with the following:

• Excellent communication skills in English, both written and verbal
• Excellent data entry and typing skills
• Exceptional customer service principles and practices to both internal and external customers
• Proficient in relevant computer applications (i.e. MS Outlook, Electronic Scheduling software) with an ability to learn new software quickly.
• Able to work various shifts and hours to cover multiple times zones
• Ability to communicate effectively with providers of all specialties
• Highly skilled in multi-tasking while managing multiple priorities
• Strong knowledge of administrative and clerical processes
• Ability to follow and adhere to standardized process workflow on a daily basis
• Demonstrated ability to work as a team member as well as an individual contributor

• High School diploma, or equivalent (GED)

• 1 to 3 years of experience in a high volume healthcare setting with daily utilization of electronic scheduling software
• Experience utilizing EMR or case management software

• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and Benefits

Hourly Rate: $21.00-$23.00

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here.

The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.