Project Manager, Airport Strategy, Atl

United States, Georgia, Atlanta

Airport Customer Service

16-Jun-2023

Ref #: 21418

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How you'll help us Keep Climbing (overview & key responsibilities)

The Project Manager, Airport Strategy role will have ownership of key system-wide initiatives within the ACS Field Support division. This role will specifically lead large-scale rollouts in close partnership with ACS teams and often involving capital investments. They will serve as the central point for development/implementation planning, communication, change management, execution, and early monitoring for initiatives that drive safety, performance, and the experience. A key focus area right now includes Next Generation RFID for baggage tracking.

This person will take successful Proofs of Concept and other known enhancement needs and lead the division’s efforts to scale them. This often requires additional development and requirement building by SMEs, technology teams, and vendors to create plans and oversee delivery. Additionally, they’ll monitor the financial health of projects by supporting its capital investment request and tracking spend.

They will regularly interface with partners so comfort with communication, taking initiative, and resolving issues is critical to the team. They will collaborate closely with various stakeholders throughout the project including Stations, Analytics/Reporting, Technology, Supply Chain, Finance, GSE and contracted vendors.

Summary of responsibilities (not comprehensive of all tasks):

• Communicate (both written and verbally) project status, dependencies, risks, and wins proactively with operational SMEs and senior executives
• Track progress, coordinate tasks, and monitor financial measurements of initiatives in the pipeline
• Work effectively and collaboratively with senior leaders across Delta to support system-wide initiatives that drive measurable KPI improvements
• Establish expectations and priorities, monitor performance, coach, develop and create a positive work environment for the team
• Oversee multiple high visibility initiatives simultaneously with complex moving parts, varying partners, and often capital investments
• Interpret data, research, feedback, and analyze trends to identify new opportunities for enhancing the airport operation and experience
• Lead cross-divisional, enterprise level projects with internal and external stakeholders

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:

• Domestic and International (standby) Flight privileges for employees and eligible family members
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Paid time off including vacation, holidays, and paid personal time
• Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling
• Career development programs to achieve your long-term career goals

What You Need To Succeed (minimum Qualifications)

Embraces diverse people, thinking and styles

Consistently makes safety and security, of self and others, the priority

Must work with initiative and independence while maintaining communication and collaborative decision-making

Must be a self-starter and with strong project management skills

Ability to turn ambiguity into tangible strategic and tactical plans

Creative, out-of-the box problem solver

Solid understanding of analytics and ability to measure/quantify the impact of projects

Ability to distill complex information in an effective, clear, and concise manner

Strong storytelling and communication skills to package information for executive leadership

Experience in all phases of the project lifecycle, inclusive of concept development, testing, validation, and measurement with high proficiency in change management and rollout

Experience in vendor management and contract development

High proficiency in PC skills, including advanced knowledge of Excel, Word, and PowerPoint

Must be performing satisfactorily in current position (if transferring internally)

High School diploma, GED or High School Equivalency

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (preferred Qualifications)

• Knowledge of ACS organizational and operational practices
• PMP Certification
• Airline operation or other complex operational knowledge
• Bachelor’s Degree or 4+ years of relevant work experience