Program Manager, Enterprise Systems

The Program Manager is responsible for the successful delivery, quality, budget, and management of multiple technology programs supporting corporate and back of restaurant functions at Shake Shack.

You’ll be multi-tasking in a fast paced, agile, highly energetic environment partnering with community driven teams, implementing next generation enterprise systems including but not limited to, solutions that will support functions in Finance, Accounting, Tax, Human Resources, Real Estate Development, Legal, and Operations. The role is responsible for managing and delivering a number of initiatives partnering with both internal and external resources to achieve the future application architecture vision of Shake Shack.

This role will balance being hands-on and strategic, partnering with business stakeholders and subject matter experts, architects, engineers, PMO, and support teams to ensure on-time, quality, and compliant enterprise.

The right candidate will have experience managing programs and building teams using agile and waterfall methods while integrating a quality mindset as part of the overall enterprise delivery plan.

Responsibilities

• Own and communicate project metrics & process (agile and waterfall) to help stakeholders understand what is being delivered when, program status, and improving overall feature delivery – visibility and comms to Director, VP, PMO, and Executive Team Members
• Establish criteria, process, and strategic direction for ensuring all delivered experiences are of high quality and performant. Create a culture biased towards owning full end to end delivery of quality projects and experiences to effectively deliver towards corporate goals
• Manage, mentor, and build a team of FTEs and vendor resources to achieve business and personal career goals.
• Actively establish and manage Opex and Capex budgets across multiple projects
• Build, manage, and operationalize complex, cross-functional, program plans that focus on on-time delivery, stakeholder management, dependency identification, risk mitigation, and budget management in support of the corporate strategic plan

Qualifications

• History of successfully planning, estimating and delivering complex software delivery and align with the budget and timelines while managing 3rd party vendors.
• Worked previously in an eCommerce, Retail, Hospitality, QSR Domain and/or digital agency
• Experience managing 3rd party vendors – onshore, nearshore, and offshore
• Have played Program Manager or Solutions Delivery Manager role for Medium to Large platforms.
• Experience working with project management and communication tools like Jira, SmartSheet, Excel, and Powerpoint
• Successful track record of working in cross-functional environments delivering features on digital products on time and budget
• Experience working in and establishing Agile and / or Waterfall principals for successful delivery of various projects

Pay Range - $118,595.00 - $151,245.00

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

We are expanding across the U.S. and around the world! Join our #ShackFam

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.