Lead Systems Architect Jobs

Wells Fargo is seeking a Lead Systems Architect for the Technology Operations Architecture Team as part of Enterprise Architecture. This Lead Systems Architects will support the Contact Center Operations product-aligned architecture teams and roles. This individual will be responsible for defining & analyzing and recommends the right combination of IT components to achieve a specific business, department, team, or functional goal. Learn more about our career areas and lines of business at wellsfargo.com/careers.

In This Role, You Will

• Communicate the companywide Architecture strategy and direction to both management and systems related teams
• Make decisions in the development and maintenance of architectures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Conduct complex technology and system assessments for architecture solutions
• Assist in the creation of architectural artifacts for key technology initiatives
• Understand compliance and risk management requirements for supported areas
• Identify medium to high architectural impact projects
• Participate in the definition of future technology architecture and strategy
• Lead the implementation of complex projects and initiatives that have companywide scope
• Ensure applications adhere to established Wells Fargo standards, policies, methodologies and industry best practices

Required Qualifications:

• 2+ years of Agile Experience
• 4+ years of Experience Creating Architecture Strategy
• 5+ years of Systems Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Strong Technical / Architectural Documentation Skills

Desired Qualifications:

• Road mapping Experience
• Modern architecture design principles & patterns experience
• Ability to influence across all organizational levels, particularly senior management
• Understanding of Contact Center systems/products, including cloud based software, traditional call center technologies and services that expose that data, etc.
• Experience with large scale transformation of systems to Cloud
• Financial Analysis Experience
• Product Thinking Experience
• Research and Analysis Experience
• Thorough knowledge of local area network (LAN), an automatic call distributor (ACD), agent desktops, computer technology integration (CTI), web integration, workforce management, and dialers etc
• Business/LOB Expertise
• Strong verbal, written, and interpersonal communication skills
• Ability to negotiate, influence, and collaborate to build successful relationships
• Knowledge of Contact Center systems/products, including experience with Telephony, Cloud, Contact Center as a Service, leveraging AI/ML etc.

Job Expectations:

• San Francisco, California-$133,300-$237,100 Annually
• This position is or is not eligible for Visa sponsorship
• Remote work is not available - This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Pay Ranges
• New York, New York-$133,300-$237,100 Annually

Pay Range

$133,300.00 - $237,100.00 Annual

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• Scholarships for dependent children
• Commuter Benefits
• 401(k) Plan
• Parental Leave
• Health Benefits
• Paid Time Off
• Critical Caregiving Leave
• Discounts and Savings
• Tuition Reimbursement
• Adoption Reimbursement

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-296878-8