Program Associate - Full Time -Dc - (230000Zp)

Performs administrative and secretarial responsibilities to support the manager and other staff members in a challenging and fast-paced work environment. Performs duties of a confidential nature. Works under general guidance and supervision. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, documents and reports as needed.

Qualifications

Minimum Education

Bachelor's Degree (Required)

Minimum Work Experience

5 years equivalent experience, in lieu of degree .

1 year Related experience (Required)

Required Skills/Knowledge

Excellent analytical skills

Demonstrated proficiency using Microsoft Office including Excel

Excellent written and verbal communication skills

Strong organizational skills.

Functional Accountabilities

Administrative Support

• Independently research, develop, and compose presentation materials and speeches in a variety of settings.
• Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed.
• Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meeting and conferences, etc.).
• Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions
• Manage day-to-day administrative functions for designated Program such as organizing and maintaining department files and records, performing complex clerical duties and analytics, supply and equipment orders, etc.

Program Coordination

• Routinely coordinate and facilitate solutions with internal and external organizations and constituents.
• Maintain designated Program finances such as government reports, charge sheets, and contact with charge entry professionals, etc.

Safety

• Actively promote safety for patients, families, visitors and co-workers
• Speak up when team members appear to exhibit unsafe behavior or performance
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
• Demonstrate accurate, clear and timely verbal and written communication
• Stop in the face of uncertainty and takes time to resolve the situation
• Continuously validate and verify information needed for decision making or documentation

Organizational Accountabilities

Program Knowledge

• Explain and interpret program information to clients/customers and staff.
• Demonstrate and apply knowledge of nuances, appropriate protocol, and specific preferences of manager and constituents while performing administrative support tasks.
• Maintain understanding and awareness of program services, policies, procedures, laws, rules, and regulations.
• Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of all program operations and organizational commitments.

Organizational Commitment/Identification

• Demonstrate personal and professional integrity
• Maintain confidentiality at all times
• Committed to diversity and recognizes value of cultural ethnic differences
• Partner in the mission and upholds the core principles of the organization

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions
• Demonstrate collaborative and respectful behavior

Performance Improvement/Problem-solving

• Identify opportunities to improve clinical and administrative processes
• Demonstrate flexibility and willingness to change
• Contribute to a positive work environment
• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Search for less costly ways of doing things
• Use resources efficiently

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions
• Demonstrate collaborative and respectful behavior

Performance Improvement/Problem-solving

• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment
• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change

Cost Management/Financial Responsibility

• Search for less costly ways of doing things
• Use resources efficiently

Safety

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
• Continuously validate and verify information needed for decision making or documentation
• Speak up when team members appear to exhibit unsafe behavior or performance
• Actively promote safety for patients, families, visitors and co-workers
• Demonstrate accurate, clear and timely verbal and written communication
• Stop in the face of uncertainty and takes time to resolve the situation

Primary Location: District of Columbia-WASHINGTON

Work Locations: Goldberg - Shaw Metro 641 S Street NW Washington 20001

Position Status: R (Regular) - FT - Full-Time

Shift: Day

Work Schedule: 8:00A-4:30P