Product Manager, Accounts Jobs

Job Summary:
JOB DESCRIPTION – Product Manager, Accounts
Location: US New York | Chicago | East Coast USA
Division: Enterprise Product Management
Line Manager: Senior Director, Product – Accounts
Contract Terms: Full-time/Contract (12months)
THE TEAM
The Global Marketplace Product team at Ticketmaster is responsible for the web and app face of the business and the technology behind it - which enables fans to discover, buy and access the music, sports, arts and theatre tickets they just can’t miss out on.
THE JOB
As a Product Manager in our Accounts team, you’ll be responsible for contributing to, optimizing and operating Ticketmaster’s world-class authentication system as we innovate on identity based ticketing. You will work alongside the Senior Director of Product in UK, and Senior Product Manager in US, to drive the rollout of new features and enhancements on our Global Accounts platform.
You will help improve the experience for every fan who purchases and uses a ticket to enter concerts, theatre shows and sporting events - ensuring that unauthorised access is prevented and their data is securely held. Your key focus will be on upgrading registration checks, introducing enhanced identity verification, and further extending MFA on protected account actions globally.
Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally. It’s key that we can provide a secure way to let fans access tickets for purchase and entry which is applied universally.
Benefits & Perks
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• FAMILY: New parent programs & support including caregiver leave and infertility support
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• OTHERS: Volunteer time off, crowdfunding network
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• WEALTH: 401(k) program with company match, Stock Program Reimbursement

Responsibilities

• Help to formulate clear and coherent business cases, competitive analysis, product support processes and API and Widget documentation for integrators.
• Help shape the authentication and account management products for Ticketmaster, Live Nation and client sites across the EMEA, APAC and AMER regions.
• Manage the identity roadmap for Accounts related development on those sites, collaborating with business stakeholders on defining requirements, planning rollout and support.
• Analyse and report on the performance of security enhancements in production, reflecting on successes and identifying areas for business efficiency or smoother fan experience.
• Define product specifications using clear and consistent user stories, with acceptance criteria that are validated by stakeholders in abuse, privacy, legal, marketing and operations.
• Deliver a privacy-first experience for fans wherever they log in and use Ticketmaster services, providing GDPR and CCPA compliant products and features.

Requirements

• Product management experience gained over 3-5 years in similar roles, ideally at large brands.
• Proven experience working on B2C web and mobile applications, preferably with high traffic.
• Worked in global matrixed organisation with remote development team and stakeholders.
• Demonstrable experience using analytics tools, and ability to direct query databases a bonus.
• Demonstratable experience of working with large and growing datasets, including PII.
• Understanding of agile product management techniques, including epic and story creation.
• Highly desirable practical knowleddge of Account & Identity products or technology.

You (behavioral Skills)

• Natural curiosity about how things work, and confidence with the technical details.
• Methodical and organised approach, with strong attention to detail and analytical mind-set.
• Able to take initiative while working collaboratively: A team player with 'can do' attitude.
• Exemplary interpersonal skills combined with excellent written and presentation skills.
• Subject matter expert, comfortable dealing with ambiguity and aptitude to propose solutions.
• Results and delivery focused with an eye for quality, consistency, and reusability.

LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.