Post Production It/Technical Support Specialist

Giant Worldwide, LLC is a digital distribution and technologies expert for the entertainment industry. We service many of Hollywood’s largest studios as well as smaller independent studios. Giant has serviced thousands of titles to over 100 different VOD and broadcast platforms including iTunes, Netflix, Amazon, Hulu, Google Play. In addition to our digital VOD offerings, we are also experts in UHD Blu-ray, Blu-ray, and DVD compression and authoring.
We are seeking a full-time, Post-Production IT/Technical Support Specialist to join our growing team. You will help implement, test and train cloud based automated video transcoding, packaging and delivery systems as well as establish and maintain on premise video solutions and storage.
Responsibilities:

• Answer employee questions regarding computer systems
• Install new software and hardware drivers.
• Work with Head of Engineering on MAM setup and testing, automated tool scripting, and requirements gathering.
• Support Operations with selecting and testing new software to replace end of life software.
• Log service requests and update tickets as needed.
• User account management (creation, access levels, removal)
• Assist in determining new hardware requirements for Production workstations.
• Work directly with Operations and IT stakeholders to schedule maintenance windows.
• Update and patch computers to maintain security baselines (coordinated with InfoSec)
• Resolve and update employees on IT support requests.
• Track software licensing and provide reports as requested.
• Change configurations, settings and permissions to fix computer issues
• Gather and analyze data to diagnose problems with computer systems.
• Support Windows 10 and macOS Production and Corporate level software
• Support Engineering with basic AWS setup, user accounts, and permissions

Requirements

• Experience supporting video/audio editing and transcoding software and hardware including Resolve, Transkoder, Cortex, Premiere, Media Encoder, Final Cut, and Compressor.
• Must be comfortable working in teams and alone in a highly technical support role.
• Strong troubleshooting skills with an ability to present fast and creative solutions.
• Ability to field IT general support requests in a post-production environment ranging from email accounts to networking issues.
• Knowledge of cloud-based workflows for processing video.

Bonus if you have:

• Past experience with Cloud Computing platforms: AWS (including Lambda), Microsoft Azure, Google App Engine or similar
• Experience with setting up and maintaining DAM systems and automated transcoding and packaging system.
• Knowledgeable with APIs and connecting different system
• Working experience with data transport tools such as iTunes Transporter, FTP, Aspera, and Signiant
• Past experience working with distributed systems, especially in a media business.
• Experience working in Python, Go, Java

Benefits

• Medical Plan
• Employer Paid Life Insurance
• Vision Plan
• Paid Parental Leave
• Paid Company Holidays
• Paid Time Off
• 401K w/ Matching Contribution
• Employee Assistance Program