Payroll Customer Care Advocate Jobs

Experience with Customer Relationship Management software; Salesforce.com preferred

Bachelor's or equivalent combination of education and experience.

Candidates must possess strong verbal and written English communication skills.

Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.

Minimum of 3-5 years of customer service experience, preferably in healthcare.

Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.

Demonstrated practical understanding of how processes and systems in own area of work relate to the management of risk and compliance

Takes accountability for participating in the performance management cycle

Other duties as assigned by Team Manager or other member of Management team

Or an equivalent combination of education and experience

Strong verbal and written communication skills

Takes action to improve performance on the job and to manage own personal development

100% company-paid life, short-term and long-term disability benefits.

Establish and manage positive relationships with new and existing clients

Deliver exceptional customer service experience

An inquisitive nature and the skill to ask engaging questions

A career, not a job at our growing company.

A great team environment with opportunities to volunteer in the community!!

You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.

You will own customers' benefit requests from start to finish working directly with insurance carriers on our customer’s behalf.

Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers

You will be expected to work a full-time scheduled shift during our hours of operations.

You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.

Here’s What You’ll Do Day-to-day

Meeting monthly service objectives as outlined by management

Essential Job Duties & Responsibilities

Offering prayer to all members and providers at every appropriate opportunity

Two (2) years customer service experience in a medical, dental, optical or related setting required

Two years high volume contact center experience preferred

Strong knowledge of computer hardware and software

You will be required to expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.

6 months - 2 years of work experience in a customer-facing role

Preferred: 1 - 2 years experience in a contact center environment, and/or processing payroll

Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment.

You will be able to deliver exemplary customer service using a “search first” mentality.

You have the ability to work effectively and full-time in PST/MST time zones.

Strong project management skills, organization abilities, and overall attention to detail

1-2+ years work experience - bonus points for exposure to payroll onboarding, finance, banking, healthcare or a start-up environment

You will assist, implement, and support customers at key moments in their payroll onboarding experience

Excellent written and oral communication skills: you thrive when working with customers

Payroll, tax, or compliance knowledge

You will complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate

Strong project management skills, organization abilities, and overall attention to detail

1-2+ years work experience - bonus points for exposure to payroll onboarding, finance, banking, healthcare or a start-up environment

You will assist, implement, and support customers at key moments in their payroll onboarding experience

Excellent written and oral communication skills: you thrive when working with customers

Payroll, tax, or compliance knowledge

You will complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate

Strong project management skills, organization abilities, and overall attention to detail

1-2+ years work experience - bonus points for exposure to payroll onboarding, finance, banking, healthcare or a start-up environment

You will assist, implement, and support customers at key moments in their payroll onboarding experience

Excellent written and oral communication skills: you thrive when working with customers

Payroll, tax, or compliance knowledge

You will complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate

Strong project management skills, organization abilities, and overall attention to detail

1-2+ years work experience - bonus points for exposure to payroll onboarding, finance, banking, healthcare or a start-up environment

You will assist, implement, and support customers at key moments in their payroll onboarding experience

Excellent written and oral communication skills: you thrive when working with customers

Payroll, tax, or compliance knowledge

You will complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate

Remote - Work from Home

Document and manage cases within applicable systems by reviewing, updating, and closing daily

Bachelor’s degree preferred or 4 years equitable business experience required

1-2 years of multi-channel customer service experience

1-2 years of prior customer facing HCM or NORTH AMERICAN BANDING COUNCIL experience is a plus

Proven excellence in customer service and relationship building skills required

1-3 years of experience working in a direct customer- or client-facing role

Superior communication skills, both written and verbal

Bachelor's Degree or equivalent work experience

Experience working at a fast-growing tech company or digital health company

Experience with Zendesk or similar CRM platforms

Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/ or gestational carrier arrangements

Excellent time management and multi-tasking skills

Excellent communication skills, both written and verbal

2 years of Customer Service experience is preferred

1-2 years of experience using Google Suite, Microsoft office and Salesforce

Comprehensive benefits package (medical, dental and vision plans, company paid short term disability, life insurance, parental leave and employer funded HSA)

MacBook to complete work tasks

Perform these responsibilities in a consistent, professional manner while exercising strong verbal, written, and high-quality service skills.

Written and Oral Communication skills appropriate to interaction with other business professionals (HR Managers, Brokers, Plan Administrators, etc.).

College or University experience or a trade or professional certification.

Essential Business Experience And Technical Skills

Enhance and strengthen the relationship between administrators and MetLife using effective communication skills, keen listening skills and empathy.

1 year experience in customer service and/or a call center.

You will be required to expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.

6 months - 2 years of work experience in a customer-facing role

Preferred: 1 - 2 years experience in a contact center environment, and/or processing payroll

Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment.

You will be able to deliver exemplary customer service using a “search first” mentality.

Reliable: Reference checks should reveal no attendance/tardiness patterns.

Discharge planning or management of transitions between care settings to ensure the appropriate services/resources are in place for quality outcomes

Experience in a managed care environment (i.e., health insurance company / managed care organization [MCO])

Manage behavioral care coordination for all complexity levels

Assist consumers by screening, answering questions, providing program information and education about network and community resources

Manage phone queues including a member and crisis line

RN with a Bachelor's degree or greater and 2+ years of experience in behavioral health

Calm and professional communication style with the ability to manage high-stress situations.

Must be self-motivated with good organizational skills and strong attention to detail.

Capture detailed information from the customer to manage and resolve their issue.

Product knowledge to communicate with the customer in an informative and valuable way.

Experience in serving or taking care of the needs of customers.

Empathetic with a desire to go beyond to help resolve customer issues at the first point of contact.

Remote - Work from Home

Document and manage cases within applicable systems by reviewing, updating, and closing daily

Bachelor’s degree preferred or 4 years equitable business experience required

1-2 years of multi-channel customer service experience

1-2 years of prior customer facing HCM or Paycor experience is a plus

Proven excellence in customer service and relationship building skills required

You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.

You will be expected to work a full-time 40 hour/week schedule during our hours of operations.

You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.