Payment Operations Associate Jobs

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 200,000 clients on their path to a debt-free life.
While we’re proud of what we’ve already accomplished (over $1 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
The Role
Beyond Finance is searching for an office-savvy Payment Operations Associate that will be responsible for
performing a variety of clerical tasks within our Business Operations Department. This position will collaborate with
the department to assist in helping the client settle as much of their unsecured debt as possible. The Business
Operations Department works directly with creditors, agencies and law offices to resolve delinquent accounts to
negotiate the best possible savings for each client.
Responsibilities

• Communicate with creditors and agencies (on the phone and via email) in order to clear payment
• Manage daily settlement pipeline and exception reporting for the payment setup and clearing process.

exceptions and uncleared payments.

• Request proof of payment from collection agencies, creditors, and our third-party payment processor
• Support the acquisition of required documentation required to successfully remit a payment.

company.

• Utilize accumulation of funds banking ledger to determine when funds will be available for the payment

remittance and ensure sufficient deposit account balances based on operational need.

• Uphold high level of knowledge of departmental functions and activities in order to respond to internal

and external inquiries and requests for information and departmental support.

• Scan necessary documents and attach them to client accounts in our client relations management system

(Salesforce).

• Have the capability to flex-work to manage multiple priorities, meet tight deadlines and manage
• Provide support in word processing, typing correspondence and proofreading.
• Actively multitask with the ability to maintain attention to small details.

last-minute changes.

• Research and accuracy required when handling escalation issues
• Be responsible for special projects and other assignments as directed by the Business Operations.

Qualifications

• Advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe and Outlook with an ability to learn
• Undergrad Degree preferred or 3-5 years of experience

our systems

• Proven track record of working cooperatively and effectively with various work styles, levels of
• Salesforce experience preferred
• Boast quality customer relations skills and phone etiquette
• Ability to work well under pressure and meet deadlines
• Outstanding interpersonal, detail-oriented and problem-solving skills
• Positive, Prompt, and Reliable

management and support staff

• Strong verbal and written communication skills

Why Join Us?
For Eligible Full-time Employees, We Offer
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us.

• Hybrid work models
• Merit advancement opportunities
• Career development & training
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Considerable employer contributions for health, dental, and vision programs

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.