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Patient Support Program Quality Analyst

Company

Argenx
Address ,
Employment type FULL_TIME
Salary
Expires 2023-12-07
Posted at 8 months ago
Job Description
The Patient Support Program Quality Analyst is responsible for support functions throughout the quality of data initiatives and Adverse events reporting and reconciliation. The main responsibilities include continuous improvement project support. This role will require excellent communication skills and attention to detail. Role will require daily interaction across many functions within the Patient Services Program.
Roles and Responsibilities:
  • Providing positive and effective customer service and contributes to teamwork within and between departments, divisions, programs and other organizations
  • Providing basic data coordination and data entry services for quality improvement projects supported by the department
  • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
  • Contributing to the development of databases and data management standards and serves as an internal resource on data coordination procedures
  • Ability to analyze information and target trends
  • Reports AE/PC/OSF as required by program guidelines
  • Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution
  • Strong analytical and problem-solving skills
  • Provides monthly reconciliation for Adverse events with Global safety and the adverse events reporting vendor
  • Supporting quality improvement reporting for data review, quality control checks, and/or interim and final analysis
  • Providing administrative and technical support to quality improvement faculty for development of educational tools and training materials for quality improvement project and data management curricula
  • Working knowledge of protocol(s), program patient services program
Skills and Competencies:
  • Adaptability and flexibility in a fast-paced working environment
  • Monitor the impact of enhancements on data quality and assess their effectiveness
  • Evaluate the effectiveness of existing data quality processes and systems
  • Establish and maintain data quality standards, guidelines, and policies
  • Analyze the root causes of data errors and collaborate with internal cross-functional teams to determine appropriate corrective actions
  • Identify opportunities for process enhancements based on the findings from retroactive data error reports
Education, Experience and Qualifications:
  • Bachelor's degree in the health sciences, mathematics or related field with basic knowledge of medical, mathematical and technical principles
  • Self-driven with proven ability to work independently
  • Preferred experience in healthcare or pharmaceutical industry
  • 3-5 years of experience in a related role
  • Excellent PC skills including Microsoft Office and Internet experience
  • Strong analytical skills
  • Critical attention to detail and accuracy
  • Knowledge of basic data management software
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