Patient Support Specialist Jobs

SEES Group operates multi-specialty medical practices and ambulatory surgery centers across the Southeastern United States and US Territories. Working with community-based Optometrists and Physicians, we provide patients with the highest quality medical and surgical eye care they need close to home. Our organization’s shared values include integrity, respect, service, compassion, and excellence!

SEES Group recognizes that our employees are our most important asset. Because of this, we strive continuously to encourage our staff to live their healthiest life by providing benefits, perks, resources, and programs to assist with managing both their physical and mental health. We offer access to an employee assistance program for those who may need mental health, legal, or financial assistance.

Applicants must reside in one of the following states to be considered for employment: TN, GA, AL, or FL

POSITION SUMMARY

The Patient Service Representative provides a variety of patient and customer service-related activities within the front office/reception area. These activities include but are not limited to greeting the patients and public, checking patients in and out, updating patient information, verification of patient insurance eligibility/benefits/necessity of prior authorization or referral and patient financial responsibility, collecting copays/coinsurance/account balances, scheduling initial and return appointments, scheduling outside diagnostic testing, balancing money collected and cash box at end of the day, electronic scanning of medical record information, filing and maintaining paper medical records as needed, and serving as the liaison between the patient and medical support staff.

ESSENTIAL FUNCTIONS include the following:

• Performs patient check-out
  • Schedules follow-up appointments with internal, consulting, or referring doctors
  • Schedules outside diagnostic testing
  • Transmits reports including same day post ops to referring or consulting doctors
• Performs patient check-in
  • Sends pre-registration forms to new patients, prior to their appointments
  • Obtains or verifies and enters complete and accurate patient demographic data and insurance information in the computer
  • Collects co-pay, deductible, coinsurance or account balance from the patient, prints the patient a receipt and posts payment in practice management software
  • Scanning new patient paperwork into EMR File
• Manages incoming physical and electronic correspondence
• Sends pre-registration forms to new patients, prior to their appointments
• Balances daily cash reconciliation log and cash box at the end of the day, delivers daily deposit to the bank
• Greets patients and visitors in a prompt, courteous and helpful manner
• Schedules follow-up appointments with internal, consulting, or referring doctors
• Obtains or verifies and enters complete and accurate patient demographic data and insurance information in the computer
• Collects co-pay, deductible, coinsurance or account balance from the patient, prints the patient a receipt and posts payment in practice management software
• Marks chart with flag to alert associate to obtain information during check-in if updates are needed
• Manages automated and manual calls and reminder for patients appointment times
• Prepares and scans daily patient billing sheets to billing department
• Schedules outside diagnostic testing
• Runs daily schedule and reviews patient information
  • Marks chart with flag to alert associate to obtain information during check-in if updates are needed
• Answers incoming phone calls, triages and routes call in accordance with office policies
• Filing and pulling charts for daily clinics
• Fosters respect for patient privacy by maintaining confidentially in all phases of work
• Maintains work area and patient waiting area in a neat and orderly manner
• Calls no-show patients in order to reschedule and/or find out why the patient missed their appointment
• Maintains knowledge of and follows policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
• Scanning new patient paperwork into EMR File
• Notes all no-shows and cancellations in the computer prior to the end of day
• Transmits reports including same day post ops to referring or consulting doctors
• Prepare and process the paper charts for both internal and satellite clinics (including billing sheets, exam sheets and clin-faxes)

KNOWLEDGE, SKILLS, & ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull
• Good problem solving and decision-making skills
• Ability to work flexible hours as needed to accommodate workload
• Ability to perform tasks in a timely manner
• Ability to work well under pressure and accept additional assignments willingly
• Ability to operate standard office equipment
• Good interpersonal and customer service skills
• Ability to adapt to changing insurance regulations
• Good computer skills including use of standard office programs
• Familiarity with insurance eligibility verification, precertification, deductibles, and coinsurance
• Detail oriented with strong organizational and follow-up skills
• Ability to maintain positive attitude and talk confidently about patient results
• Ability to pleasantly and effectively communicate both orally and in writing
• Ability to speak, read, and write in English
• Ability to concentrate, think, and learn

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent is required; a minimum of one (1) year experience in a medical office setting is preferred; medical insurance knowledge is required; EHR experience is preferred; and/or equivalent education or experience in job related activities is required.