Patient Support Specialist Jobs

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 45 locations in 21 counties. As the largest physician-owned orthopedic practice in the state and the 5 th in the country, EmergeOrtho’s medical team includes upwards of 100 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, t he Patient Support Specialist greets and assists all patients and other visitors who arrive to EmergeOrtho. The specialist checks in patients for appointment by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency.

Qualifications and Experience:

• Ability to maintain composure when stressful situations are encountered.
• Excellent customer service.
• Experience and knowledge of insurance guidelines and insurance entry.
• Sound communication skills.
• Ability to handle high patient volumes.
• Ability to multi-task and prioritize.
• High school diploma/GED or equivalent previous experience.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience in financial collections is recommended, but not required.

Responsibilities include, but are not limited to, the following :

• Contributes to team effort by accomplishing related results as needed.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs
• Helps patients in distress by responding to emergencies.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains a pleasant and cooperative demeanor while performing all duties
• Ensures availability of treatment information by filing and retrieving patient records.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
• Maintains operations by following policies and procedures; reporting needed changes.