Patient Success Representative - Call Center (Remote) ($17.00 / Hour)

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You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly.

Let's Talk About The Team And You

We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs.

Key Accountabilities And Decision Ownership

• Completes and documents sales orders with accuracy and speed.
• Navigates through multiples systems and programs.
• Provides patient education to provide patients the ability to make an education decision on ordering new supplies.
• Into a daily work list and documents results of calls
• De-escalates patients through best practices.
• Flexibility to work with multiple clients and any given time.
• Understands the unique requirements of patients and provides appropriate direction
• Works directly with other departments and clients to resolve patient issues.
• Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order

Skills, Experience, Technical/professional Qualifications

Must have:

• Excellent written communication skills
• Ability to multi-task in a fast-paced environment
• 1 year of customer service experience
• Ability to work independently
• High school education required
• Ability to make twenty to twenty-five calls per hour
• Must be a self-starter who can troubleshoot challenges on the fly
• Must have high speed Internet
• Strong communication skills on the telephone

Preferred

• Associates Degree and/or college coursework preferred
• Call center experience preferred
• Bilingual Spanish speaking is a plus
• Sales experience highly preferred.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, rel