Patient Service Associate - Emurgentcare, Rotterdam

EmUrgent Care - Rotterdam Day (United States of America) Salary range: $16.78/hr. - $23.79/hr.

Patient Service Associate
EmUrgent Care - Rotterdam, NY
World-Class specialty care closer to home.

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Support Associate.

An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at our Rotterdam location, with some, reimbursable, travel required.

Competitive Benefits and Perks:

• Opportunities for growth within the Albany Medical Center family
• Medical Coverage (CDPHP), Dental and Vision plans available
• Paid hands-on training
• AMC Pension Plan and 403B Retirement
• Tuition Reimbursement
• Located on main public transportation lines
• Paid Time Off

About Albany Med
Best of the Capital Region

Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years.
For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube.

• Responsible for updating the system with registration, scheduling and insurance information.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Understands patient safety goals.
• Exemplifies Albany Med CARES guiding principles.
• Understands and promotes patient and employee safety as our top priority.
• Responsible for registration and scheduling process for complex patients.
• Is a champion to ensure an optimal patient experience.
• Promotes a safe environment and promptly reports issues.
• Understands the practice and hospital strategic plan.

• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to learn and utilize resources.
• Strong teamwork skills and work ethic.
• Ability to review information and draw appropriate conclusions.
• High School Diploma/G.E.D. - required
• Good judgement and ability to problem solve; escalate issues as needed.
• Ability to multi-task in a high patient volume unit.
• Strong time management skills.
• 2-3 years office experience or one year of related experience in a medical practice - preferred

• Grasping - Occasionally
• Stooping - Rarely
• Crouching - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Lifting - Rarely
• Standing - Occasionally
• Sitting - Constantly
• Walking - Occasionally
• Carrying - Rarely
• Reaching - Rarely
• Crawling - Rarely
• Climbing - Rarely
• Handling - Occasionally
• Hearing - Constantly
• Feeling - Rarely
• Talking - Constantly
• Repetitive Motions - Frequently
• Pushing - Rarely
• Kneeling - Rarely
• Eye/Hand/Foot Coordination - Frequently

• Vibration - Rarely
• Humidity - Rarely
• Temperature Change - Rarely
• Extreme cold - Rarely
• Hazards - Rarely
• Atmospheric Conditions - Rarely
• Wet - Rarely
• Noise - Occasionally
• Extreme heat - Rarely