Clinical Patient Navigator / Front Office Coordinator

Description Healogics is hiring a Full-Time Clinical Patient Navigator for our Wound Care Center at Christus Good Shepherd Medical Longview in CITY, STATE.

Find. Treat. Heal. If you feel strongly about this mission, you should Come Heal With Us!

Schedule: Typical clinic hours are Monday through Friday, 8:00 am – 5:00 pm. Given our commitment to Finding, Treating, and Healing, this schedule can vary to accommodate and prioritize our patients.

The Clinical Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. This individual serves in a dual administrative/clinical role to streamline workflow in providing effective and exceptional patient care.

The Clinical Patient Navigator will be joining a team of compassionate Wound Specialists that have touched the lives of more than 2.5 million people, preserved dignity and restored hope. The impact of healing wounds through innovative care resonates with our wound care doctors, nurses and other specialists who build strong relationships with patients and their families and see lives change.

Clinical Patient Navigator Job Responsibilities

• May assist with intake and discharge within scope of practice and according to hospital bylaws and completion of appropriate skills competencies
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Under the direction of the RN/Provider, provides wound-related patient care as approved by hospital protocols, Policies & Procedures and scope of practice and with documented competencies where necessary
• Performs other duties as required.
• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.

Clinical Patient Navigator Education And Experience Requirements

• Graduate from a Medical Assistant OR Nursing Assistant program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES) OR Emergency Medical Technician / Paramedic certification program
• High School Diploma or General Education Development (GED); Associate degree preferred
• Current CMA, CNA or EMT certification – to be maintained throughout the duration of employment in the position
• Two (2) or more years office administration experience, preferably in a medical setting
• Prior medical coding experience preferred
• Six (6) or more months of related experience in an acute hospital, rehabilitation hospital, or skilled nursing unit preferred
• All regular U.S. Healogics team members must be at least 18 years of age (may vary by state law).

At Healogics, we believe that a people-first, patient-centered employment experience begins with providing exceptional benefits and compensation. From competitive compensation and tuition reimbursement to a matching 401(k) plan, we provide comprehensive benefits to all full-time Healogics team members.

Why should you Come Heal With Us?

• Healthy Working Environment - Operate in an environment that is safe, empowering and satisfying.
• Collaboration - Work with thousands of clinical colleagues, sharing best practices and clinical outcomes.
• Committed to Nurse Development - We offer an extensive competency program, tuition reimbursement, and ANCC accredited continuing education.
• Serving Others - Be part of a team that helps the large, underserved population of people suffering from chronic wounds.
• Locations Nationwide - We have team members healing patients in over 600+ locations across the country.
• People-first, Patient-centered - We view our patients and our teammates as people, first.
• Work/Life Harmony - Healogics clinical staff typically has a weekday schedule, creating more time for family and friends. Our providers have a schedule that rarely, if ever, includes evening, on-call or weekend responsibilities.
• National Presence with a Family Feel - Healogics operates locally, with a family feel, but has a national presence and resource base.

Please email Myles McGee at [email protected] for more information! In the meantime, please watch this short video that walks through a Day in the Life in a Wound Care Center!

The hourly rate for this position generally ranges between $18.20 - $22.70 / hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.