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Company | RightSite Health |
Address | San Antonio, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-29 |
Posted at | 8 months ago |
Who You Are
- Find, solve and connect patients to appropriate resources
- Lead the episode coordination to ensure the member is properly assessed for non-emergency conditions, proper determination of appropriate non-ER providers for in-network services, and scheduling of round-trip, non-ambulance transportation
- Complete required follow-up calls with members to ensure successful treatment and round-trip transportation were delivered, and a satisfaction survey was performed
- Offer navigation and advocacy for any identified SDoH, providing solutions to the member
- Accurately document all member activity using the RightSite Link CRM system
- Attend ongoing RightSite required training, integrate new skills, and modify customer/member interactions
- Adaptability: Adjusts own behaviors to work successfully in light of new information, and/or changing direction and environments
- Flexibility: Demonstrates receptivity and openness to development and improvement in own work and that of the team; adapts successfully to variations in work schedules, locations, and/or tasks
- Problem Solving: Works in partnership with patients to identify, define, and resolve problems with personal accountability and ownership of the resolution
- Interpersonal Skills: Demonstrates a strong ability to quickly connect with others, particularly during uncomfortable or stressful situations
- Crisis Management: Skilled in crisis recognition and intervention in a person-centered manner that promotes the resolution of the crisis and the well-being of the patient
- Relationship Builder: Effectively builds and maintains productive, cooperative relationships with internal and external stakeholders
- Ability to thrive in a fast moving, service center environment with moderate noise level due to Navigators interacting with patients
- Demonstrated proficiency in applications navigation (browser-based applications, Google Drive, Excel, Word, PowerPoint) and the ability and desire to learn new and complex computer system applications
- Skills generally acquired through a combination of higher education and/or customer service job experience (2+ years)
- Experience in medical or social service settings is a plus
- Market competitive healthcare coverage, including medical, dental, and vision
- Supportive and inclusive work environment
- Significant professional growth opportunities
- Work alongside peers and leaders who are passionate about helping others
- Flexible PTO policy designed to create work/life balance
- The opportunity to make a positive difference in someone’s life every day
- Teamwork: We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses
- Tenacity: We recognize ambiguity and discomfort are part of success, and approach change with positivity. We accept adversity, overcome obstacles, and never give up
- Customer Focus: We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other
- Critical Thinking: We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions
- Integrity: We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first
- Ownership: We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences
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