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Patient Service Representative Jobs

Company

United Digestive
Address , Atlanta, 30345, Ga
Employment type FULL_TIME
Salary
Expires 2023-07-24
Posted at 11 months ago
Job Description
GENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.
LOCATION: Potential remote position
REPORTS TO: Patient Service Manager
RESPONSIBILITIES
Duties include but are not limited to:
  • Mails/Emails information packets to patients who are new to the practice
  • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
  • Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager
  • Participates in staff meetings as directed by the Patient Service Supervisor or Manager
  • Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner
  • Addresses questions regarding patient appointments and requests for information from referring providers
  • Collects and records accurate patient information according to the AGA Documentation Requirements
  • Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
  • Participates in marketing activities as directed by the Patient Service Supervisor or Manager
  • Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team
  • Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
  • Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
  • Ensures all applicable ancillary services are scheduled at AGA
  • Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
  • Answers emails and voicemails and returns patient calls in a timely and efficient manner
  • Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.
  • Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary
  • Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS & EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.
  • Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.
ADDITIONAL SKILLS AND EXPERIENCE
Patient Service Representative must be able to:
  • Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
  • Interpret and apply clinical and non-clinical policies and procedures
  • Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager
  • Communicate clearly with patients and coworkers through the telephone, email, and in-person
  • Possesses compassion for dealing with people who are ill and need help
  • Work under pressure; assess, respond, and communicate issues in a timely manner
  • Displays a professional outgoing warm and helpful attitude

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.