Patient Service Representative - Specialty Care, Encino

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: * Acting as a liaison for the patients and physicians in the practice. * Assisting patients in accessing service within the health system. * Facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect Salary Range: $28.23 - $40.44/Hourly

Required * Skill in setting priorities which accurately reflect the relative importance of job responsibilities * Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds. * Ability to creatively integrate competing demands into a productive working environment. * Skill in verbal communications to clearly convey complex problems in both formal and informal situations. * Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health Preferred: * Knowledge of specific specialty practice and workflows * Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs. * Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work. · Familiarity and knowledge of authorization process & managed care programs