Patient Education Program Manager

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."
Summary: Plays a key role in national patient education team efforts by producing education programs via multimedia platforms to further educate blood cancer patients and their caregivers on their diagnosis, and treatment options, as well as promote patient/caregiver self-advocacy. Manager will promote and implement these education programs as well as provide supportive services to patients with blood cancer and their families.
Reports to: Director, Education & Support
As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.
While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee’s manager and the employee’s Strategic Talent Partner.

• Manage pre-program activities, such as sending out request for proposals, organizing budgets for each program, managing the correspondence between LLS and the education vendor, create and edit content and promotional materials for the program.
• Manage PearlPoint Nutrition Services® written evaluation process and execution.
• Maintain excellent knowledge of the LLS mission and programs.
• Co-host patient podcasts.
• Collaborate with other team members on the creation of presentations for internal and external stakeholders. Present and represent LLS patient education team at internal and external conferences.
• Utilize program proposals to facilitate the creation and submission of grant proposals to obtain additional program funding.
• Record meeting minutes for patient education team meetings.
• Produce and manage multi-media programming to educate and support patients and caregivers utilizing engaging platforms with easy-to-understand content.
• Create a financial management system to track and manage all finances involving grant disbursement for all patient education programs as well as manage program related invoicing.
• Lead on promoting programs internally by being the point of contact with LLS collaterals and interfacing with Marketing/ Communications and Social Media departments within the organization as well as expanding LLS reach by increasing program awareness outside of the organization and creating cross-promotional opportunities.
• Perform other related duties as assigned.
• Review and edit program evaluation and compile data on program effectiveness, reach, and other key metrics to monitor progress internally and demonstrate program efficacy.
• Record and maintain patient and caregiver participation in patient education programs.
• Review online chat support services by reviewing moderator chat summaries and extracting patient/ caregiver centered themes/concerns and anecdotal information to report to supporters and LLS internal support services. Record chat participation numbers and prepare invoices for online chat moderators. Maintain data for online chats.
• Edit podcast utilizing editing software.
• Manage post-program activities, including all correspondence with the speakers, education vendor, participants, and supporters to ensure that all facets of post-production are completed within the timeframe of the program.
• Manage podcast logistics and correspondence, including finding speakers, conceptualizing podcast topics, creating podcast titles/names, podcast summaries and taking the lead on scheduling logistics.
• Content management and creation/editing of learning objectives for webcasts, virtual lectures, video clips and podcasts.

Education & Experience Requirements

• Program management experience.
• Bachelor’s degree in health education or related field.
• 3-5 years’ relevant experience working in a non-profit and/or healthcare delivery setting.
• Multi-media experience a plus.

Position Requirements

• Experience and skills in problem solving, relationship and network building, and educational programming
• Strong priority-setting and program management skills
• Ability to work independently, thrive under pressure and perform multiple tasks
• Broad cultural competency
• Excellent knowledge of Microsoft Office - Word/Excel/PowerPoint. Knowledge of Salesforce, Prezy platforms a plus
• Detail oriented, flexible, and able to manage multiple programs from inception to completion in a fast paced environment.
• Bilingual Spanish a plus
• Understanding of health behavior and health care delivery systems
• Excellent verbal and written communication skills; must be able to articulate the LLS Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience
• Ability to build, leverage, and maintain community relationships
• Able to work with others in a wide variety of disciplines, e.g., vendors, staff, patients, and volunteers.

Physical Demands & Work Environment

• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations

LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.