Order Entry Administrator - In Milford, Connecticut - Remote | Wfh

Are you ready to be the primary link for our sales ordering and shipping organization, making a significant impact from the comfort of your own home? We are seeking an enthusiastic and detail-oriented Order Entry Administrator to join our dynamic team. As an essential member of our company, you'll be responsible for processing manual and online orders with precision and ensuring our customers' needs are met seamlessly.
Responsibilities
Be the expert in accurately processing, reviewing, and adjusting both online and manual orders using Oracle.
Thrive in meeting department SLAs and strive for the highest level of order processing accuracy.
Occasionally, when needed, embrace exciting challenges and work overtime during peak periods, including nights and weekends.
Present yourself in a positive and respectful manner when interacting with our valued customers, both internal and external.
Showcase your excellent customer service skills while maintaining professionalism via email and telephone communications.
Display your versatility by effectively handling multiple tasks in a fast-paced, high-volume work environment.
Embrace change and new situations with a positive mindset, contributing to the continuous improvement of our processes.
Collaborate on special projects as assigned by the Manager and Supervisor, exhibiting your commitment to excellence.
Required Skills & Experience
A high school diploma or equivalent is required, and some college education is desired.
Build professional and productive relationships with internal customers and team members in Operations.
Demonstrate a talent for maintaining a professional manner during all customer interactions.
A quick learner, capable of working independently and efficiently.
Excellent organizational skills, allowing you to prioritize tasks and meet deadlines under pressure.
A team player who can effectively collaborate with individuals at all levels.
Strong written and verbal communication skills to facilitate clear and effective communication.
Our Benefits
We care about our employees' well-being, which is why we offer company-subsidized Medical, Dental, and Vision Insurance.
Plan for your future with our 401(k) Retirement Plan, supported by a strong company match.
Feel secure with our Company-Sponsored Life & Disability Insurance.
Recharge with Paid Vacation, Sick Leave, and 12 Company Holidays.
Invest in your professional growth through our Tuition Reimbursement Program.
Join our Company-Sponsored Groups to foster connections and shared interests.
About Us
At our company, we are passionate about simplifying the connection between our customers and what matters most to them. With almost a century of experience, we have been the driving force behind meaningful customer experiences across various industries. By focusing on Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, we empower businesses to create personalized connections and achieve customer experience excellence.
Join Our EPIC Team
We embrace diversity and believe in celebrating our differences. As a global company operating in diverse communities, we value unique perspectives and are dedicated to creating an inclusive and empowering work environment. Our values, Empowerment, Passion, Inspiration, and Community, make us EPIC. Together, we manage over 788 million connections with customers every day, making a real impact on their lives.
Be part of our EPIC journey! We look forward to receiving your application.
Employment Type: Full-Time
Salary: $ 19.00 29.00 Per Hour