Operations/Crm Coordinator – Private Client

Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while others are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.
Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers. For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging society, and Empowering our People.
Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.
The CRM/Operations Coordinator for Private Client will play a crucial role in supporting the CRM and Operations functions of the Private Client business in the United States. This is a highly cross-functional role partnering with multiple teams, personnel, and agencies to orchestrate all marketing activities of the Private Client team.
Operations and Analysis

• Assist in monitoring and communicating region sales versus budget spent by becoming an expert in MAP
• Partner with DTC partners to ensure products are delivered in a timely fashion and intact. Serve as the point of contact to resolve customer service delivery issues.
• Responsible for daily monitoring of DTC marketplace to ensure accurate product availability
• Review product availability and pipeline to assist in determining optimum mix and flow of goods to regions, communicating offerings, new products, vintage change programs, etc. to sales and DTC partners
• Enter all distributor POs and process all orders thoroughly and accurately
• Assist Marketing Manager with maintaining proactive partnerships with MH Private Central team, DTC operations team and field sales by providing clear lines of communication and tracking as it relates to available products, pricing, forecasting, inventory, timing, allocations, new item setup, and product launches
• Ensure white glove delivery service of Uber Pieces and work with HQ marketing on luxury delivery rituals
• Partner with HQ sales and marketing teams to understand forecasts and PCS exclusive commercial strategies and apply data to order planning
• Partner with Marketing Manager on new item launch processes & flow of communication from Maison to field
• In partnership with Marketing Manager, plan and lead weekly calls with DTC & MH Private regional stakeholders to review all topics related to PCS allocations
• Assist finance and marketing with creating monthly budget reports (T&E and A&P) and budget phasing and LE landings
• Assist team in reviewing and optimizing route to market for all orders; assist in implementing efficiencies pertaining to pricing, product launches, orders, and communication to end consumer

CRM

• Accurately capture and report monthly client purchases
• Track event recruitment, activation leads, follow up and conversion
• Analyze product purchases and client baskets to suggest potential exclusive offers
• Be the point of contact for all Engage (CRM tool), YOURS and MH Private app activities and tracking
• Assist marketing team in identifying new market activities for recruitment
• Assist Marketing Manager with communication from MH Private Central team to region sales
• Analyze event outreach, attendance, and frequency
• Assist HQ Marketing with newsletter communication strategies, content and calendar
• Create and maintain client profiles and data (demographics, psychographic and purchase history)

Education
Bachelor’s degree in Operations Management/Logistics or equivalent work experience
Professional Experience
2+ years of Operations and Supply chain experience
Experience working with distributors
Wines And Spirits 3-tier System Experience Preferred
Practical/Technical Knowledge
Strong understanding of supply chain mechanics, preferably with knowledge of importing/distribution in the U.S.
Strong systems knowledge and acumen, including Excel, SAP, data reporting systems (Cognos & Click), and planning tools (Anaplan), CRM
Competencies
Extremely organized and process driven
Highly analytical
Ability to work independently, with limited direction
Ability to set and adjust priorities
Customer service focused
High level of accuracy and attention to detail
Strong communication skills
Ability to multi-task
External applicants must be currently authorized to work in the United States on a full-time basis.
Moët Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moët Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.