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Operations Training & Talent Development Manager
Company | MUSEUM OF ICE CREAM |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-22 |
Posted at | 9 months ago |
Who We Are:
- Develop program(s) and implement through various learning methods (e.g. visual, auditory, kinaesthetic, etc) across different modalities (e.g. in person, online and pre-recorded).
- Conducts follow-up studies of all completed training to evaluate and measure results, and administers spend against the departmental budget to ensure success.
- Work cross functionally to develop and maintain departmental communications such as bulletin boards, newsletters and online channels to ensure employees have knowledge of training and development events and resources
- Works effectively as a team member with other members of management and the People team.
- Supports the Operations department through change by creating the communication and training plans that will enable smooth implementation of strategic initiatives for each Museum of Ice Cream site.
- Train in the Assistant General Manager and General Manager training module on the ground at the unit level for three to four months
- Supports the training and coaching of managers, supervisors and others involved in employee development efforts
- Learn every operational process across unit systems, facilities, back of house, cleaning, reporting, management and operational leader systems.
- Develops training and development programs shared and departmental objectives
- Modifies programs as needed
- Exemplifies the desired culture and philosophies of the organization
- Identify and evaluate departmental needs for learning, use those inputs and future goals to create and execute the appropriate learning strategies and programs in partnership with Corporate Change and Learning partner.
- Conducts departmental training and development needs assessment in partnership with Corporate Change and Learning partner.
- Plans, organizes, facilitates and orders supplies for employee development and training events
- Ability to build rapport with employees and vendors
- SHRM Certified Professional (SHRM-CP)or SHRM Senior Certified Professional (SHRM-SCP) credential preferred
- Familiarity with e-learning platforms and practices
- BSC/BA in Business, Psychology or a related field
- Excellent communication and negotiation skills; sharp business acumen
- Experience in project management and budgeting
- Proficient in MS Office and Learning Management Systems (LMS)
- Proven experience as an L&D Manager, Training Manager or similar role
- Current knowledge of effective learning and development methods
- Certified Professional in Learning and Performance (CPLP) credential preferred
- Stock options
- Competitive Pay
- PTO
- Vision, dental, and healthcare benefits
- 401(k)
- Life Insurance
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