Major Incident Management - 6+ Month Rth - 100% Remote

Our Direct client in the Financial Services Industry is seeking for a Major Incident Management to work 100% Remote in EST Time Zone. This is a 6+ month contract with possible hire/extensions.

Please note we don’t disclose the name of the client unless we are submitting the resume to client.

The candidate must have Incident report tool experience (ServiceNow).

The client will hire over a couple of Technical Video Assessments. The assignment will be 100% Remote

We can work on C2C (GC or Citizens) or W2

In order to review your resume, please send [email protected] in ONE EMAIL an updated word copy of your resume along with:

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Job Title: Major Incident Management

Location: EST Time Zone (Remote)

Target Start Date: ASAP

Years of Experience: 3 to <5 Years

Right to hire: YES

Incident Management Manager

We are looking at a replacement for staff member and looking for a right to hire individual.

Here is What You Can Expect on a Typical Day

• Ensure documentation of business operational impact on incident records
• Participate in major incident review meetings
• Contribute and manage communications and documentation at an executive and non-technical level
• Contribute to analysis of incident trends and identify proactive opportunities for continuous improvement
• Contribute to Major Incident process improvement efforts leveraging Agile framework
• Exercise independent judgement within process on assessment of risk and escalations
• Bring an applied understanding of relevant and emerging technologies, begin to identify opportunities to provide input to the team and coach others, and embed learning and innovation in the day-to-day
• Work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors
• Coordinate cross functional teams via calls or virtual tools to document restoration steps, status of incident, and summary report
• Facilitate direct cause analysis and restoration actions on the high priority and complex enterprise IT incidents

The Skills & Expertise You Bring

• Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business
• Leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization
• Demonstrated prioritization skills when managing multiple competing priorities
• Incident report tool experience (ServiceNow a plus)
• Bachelor of Computer Science or Engineering or experience in related fields
• Proven experience working in application or infrastructure related technology roles, technology risk, or controls functions
• Excellent problem solving, communication and collaboration skills
• Practical understanding of technology stacks including cloud services and core infrastructure components (including network, application architecture, and security tools)
• Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges
• Ability to translate technical concepts to non-technical audiences
• Understanding of ITIL principles (ITIL v3 or above Foundations a plus)
• Ability to gather and report on metrics for use in Service Management or continuous improvement
• Ability to influence outcomes and results in situations where technical decisions are owned by various others
• Experience with agile development methodologies