Onboarding Specialist (Customer Care)

Job Title: Onboarding Specialist (Customer Care)

Location: Dallas, Springfield, Austin, or Seattle office

Job: Onsite

Job description:

• Complete partner information collection, property configuration, and product enablement.
• Communicate updates with partners and internal stakeholders across various teams
• Onboard new connected partners and connected partner conversions
• Track and provide data on key performance indicators, including timelines and handle times
• Enable products for existing partners, communicate updates to internal and external stakeholders, track and provide data on key performance indicators.
• Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
• Creative problem solving, bias to action, resourceful and strong organisation skills.
• Load new merchandising campaigns in conjunction with commercial teams
• Participate in critical initiatives related to company goals, including empowering partners to leverage company tools and capabilities
• Develop processes improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
• Enable Products for existing partners, including but not limited to, creating, and modifying room types, rate plans, property settings and property content