Account Onboarding Specialist Jobs

Responsibilities Include:

• Gather all important data for multiple product types and provide them to the corresponding stakeholders.
• Arrange the shipment and receiving of refurbishment samples to the warehouse team for processing.
• Provide successful onboarding assistance to partners in discussions by email, video conference, and over the phone.
• Positively promote a two-way communication channel with our teams to provide a well-designed onboarding experience for new partners
• Become an expert user of nok systems/tools and provide support to our partners in a timely manner.
• Keep internal stakeholders accountable throughout onboarding and offboarding processes.
• Proactively manage customer expectations
• Liaise with the sales team and Account Managers to hand off the relationship after onboarding
• Manage partner's education and adoption of best practices

Skills

• Capable of shifting focus, with an excellent sense of prioritization and timing
• Detail-oriented with an owner mentality - you dot your i’s and cross your t’s, and make sure others involved in your project do as well!
• Passionate about providing exceptional service to our customers
• A professional with excellent communication skills with all levels, especially when it comes to clear and concise email
• Minimum 1 year of experience in a corporate B2B environment, with a history of being your customers’ favorite

• 16 weeks parental leave
• Monthly budget for fitness/wellness
• 6 weeks PTO (with flexibility for extraordinary circumstances at manager’s discretion)
• 401(k) + limited match (up to $5k)
• 100% coverage for preventive care, and (at least) 80% paid for your medical, dental, vision. This covers dependents too, of course!
• Budget for education + professional development
• Flexible Spending Account